Great custumer services.
OMG...Nooo!!! This place is in need of a complete gut and renovation! Units are condos…
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
No phone number for emergency room was flooding they did not want to help and we had nowhere else to go and they lied about giving us a discount and charged us full price and we had to stay in a flooded room I do not recommend this hotel
Rosemary, 4 晚浪漫之旅, 2020年08月31日
We stayed at the Palms in 2019 and returned in 2020 expecting the same experience as our last. There were no staff upon checkin, our room had a broken bed, nasty floors, a blood splatter on the wall and was not what we had paid for. The pool was closed which was not listed when we made our reservation, the resort waited until we were on our way down to send out an automated phone call to let us know. It took 4 hours of our children not being able to step on the floor for hotels.com to be able to reach someone with Palms resort in order to be able to transfer us elsewhere. hotels.com did everything that they could to makeup for the insufficiency of Palms resort, Please do not ruin the first night of your vacation by booking here like we did.
Jessica, 5 晚家庭旅遊, 2020年06月10日
It was ok no staff on duty and they dont answer the pbones at the front desk
2 晚家庭旅遊, 2020年05月30日
Our hotel room was dirty. There was urine all over the toilet in the bathroom when we arrived. The beds were uncomfortable and the blankets seemed to be dirty. Staff was rude and stereotyped based on our age at check-in. Maintenance was drilling into the walls in the room next to us very early in the morning. You could hear everything in the street.
Katelyn, 4 晚浪漫之旅, 2020年03月13日
Great area for our honeymoon 😊 we enjoyed it to the fullest ❤️
2 晚家庭旅遊, 2020年02月07日
Our room assignment upon arrival was not acceptable. Front desk very quickly responded and offered another room. Much better and matched our confirmation rm type. Indoor pool. closed but outdoor pool heated. Kids had fun. Rooms need update and felt a bit uneasy in the area . Front desk agents great and very helpful.
6 晚家庭旅遊, 2019年12月21日
The carts were all old dirty and the carpets were dirty
Rosie, 1 晚家庭旅遊, 2019年09月23日
The staff was nice enough. Cleaning lady was super nice and considerate. My issue had to do with the them dropping the ball with our room. I paid for something I didn’t get. When I was told I would be called to change rooms the next day, I was forgotten. No call and no apologies. Other than that, the room was ok and I got what I paid for. View was excellent. Indoor pool had odd smell.
4 晚家庭旅遊, 2019年08月25日
Lobby and buildings Need to be updated and remodeled. Condo was ok and had everything we needed but definitely needed some updating!
Suzie, 2 晚家庭旅遊, 2019年08月12日
I got doubled charged on my credit card .................
2 晚家庭旅遊, 2019年08月04日