市中心的只招待成人酒店，設有 3 間餐廳和 2 間酒吧/酒廊
It was wonderful. Xavier/ Javier was very helpful. He helped us booking tour, gave us…
I love it
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。18 歲以下住客禁止進入 SPA。
每間客房在各次預訂之間會留空至少 24 小時。
店內新型冠狀病毒肺炎 (COVID-19) 核酸檢測收費 USD150；店內新型冠狀病毒肺炎 (COVID-19) 快速抗原檢測收費 USD33；店內檢測須先預約。
Really great property. The rooms are a great size, super clean and nice furniture. The spa was absolutely incredible and affordable. Best experience I've had and I've had a lot of massages!
Ashley, 2 晚旅遊, 2021年08月28日
This is the third time we have stayed at Reef 28 because we absolutely loved it from the first time. The only thing that we had issues with was the fact that many things changed with COVID and we were not told about those changes when we checked in. The gym was available by reservation only and the whole week was already booked in the mornings. Also the Spa was also reservation only and you have to book at least 2 days in advance (which we were not told either). The rooftop closed earlier than usual because of COVID which is understandable. Other than that, the service was phenomenal and all the staff was incredibly attentive. My sister and friend stayed in the room next to ours (my husband and I) they had many problems with the AC in the room and their key fob not working. They fixed it right away once it was reported. I highly recommend this hotel, it will continue to be out go to for Playa del Carmen.
The front desk staff are rude and obnoxious! Laughed in my face over a small request. Guest showed to spend evening rooftop and they requested that he put a mask to enter doorway no big deal, ask front desk if they had paper disposable masks and the little rally laughed in my face commenting that we paid for a room not a mask! That my guest should go buy a mask and return. Should add that the mask requirement at this hotel was to enter the door a threshold of maybe 1 foot then removal lol Not a big deal policy I get it but to tell your guest to basically pound sand over a .5 cent disposable mask shows it’s low level of representation for the hotel. BTW my guest went to buy a 5cent mask to spend $200 USD at the bar rooftop. Revenue for hotel next time lost. He won’t return
Robert, 2 晚旅遊, 2021年06月29日
Very nice hotel and wonderful experience overall. The staff were not as warm and friendly as other resorts we have stayed at right on the same street. Maybe it’s due to Covid. We loved the hotel but it’s more of a commercial experience and less of a personalized custom experience which is what we love to find.
5 晚浪漫之旅, 2021年06月14日
Amazing hotel!! Staff , food and location were great! Had an. Amazing stay! Would definitely come back!
Alana, 4 晚旅遊, 2021年06月14日
The service is top notch especially the wait staff. We loved Glenda and Maria. After day one they remembered our names and really made us feel special. The good was wonderful... especially the pork shank. We will definitely be back.
4 晚浪漫之旅, 2021年06月13日
1 晚浪漫之旅, 2021年06月09日
A wonderful 4-night stay. The highlight was Freddy on the rooftop. Talk about attentive & friendly! We spent every day of our stay on the roof & always made sure to ask for him. The food was almost always spot on. Only one meal wasn’t my favorite..highly recommend eating at the Mexican restaurant. It’s all delicious. Breakfast is a MUST. The omelets are perfectly made and individually created. All of the hot sauces and toppings are worth trying. The chili oil takes the cake though! Spa is wonderful, the facial isn’t worth it in my opinion but the hydrocircuit & massage are fantastic options for a relaxing moment. Located right behind the main strip & a quick walk to the beach. This is worth every bang for your buck!!!!!
Not a functional check in process. Customers have to wait several minutes to an hour almost because of the lack of front service staff.
Jairy, 1 晚旅遊, 2021年06月06日
i loved everything!!!. Everyone was so nice and helpful. Looking forward to going back soon.