My husband and I had a wonderful time at the resort. We told the girl at the check in…
此住宿聲明其有遵循歐洲度假屋協會 (EHHA - 歐洲)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
此住宿確認有遵循歐洲度假屋協會 (EHHA - 歐洲)清潔及消毒指引。
Great resort but the CONSTANT harassment to attend the timeshare presentation was exhausting.
This place is a communication nightmare. Checking in took 3 hours. Basically if you’re only staying 1 night not worth it. If you’re staying for longer it’s a nice resort. They told me they had accessibility options over the phone but they lied and lied over and over it was really unfortunate stay. I will never stay there again. The management is non existent
Sarah, 1 晚旅遊, 2021年02月14日
I will never stay here again ! I only stayed 3 nights and changed rooms each day. The last room
3 晚旅遊, 2021年02月01日
We spent 10 days in paradise late January and here are some specifics about this exceptional property. Pros: The wildlife (monkeys, coati, raccoons, cats, iguanas) in and around the property were the highlight of our trip). Every morning they are out and around across from El Beso then they go back into the jungle. Everything was clean and constantly being cleaned and repaired. We felt very Covid safe. The room was well appointed and fantastic. We had the 2 story rooftop suite in Eden and it is worth the extra money. The 3 artificial grass tennis courts were in great condition and though it was busy, we always managed to get a court. (Important for us) The beach area to the North of Pez Vela restaurant is quieter than the main beach pool with entertainment. It is also right in front of the best ocean entrance for swimming, only a few rocks and wonderful clean water and sand. Even with Covid the resort has 3 restaurants open each night. Easy to see what was open and the menus through the website. No long pants required, which the hubby appreciated. El Beso pool is fun and entertaining in the afternoons it is chilly in January but sitting in the warm sun made me able to go in the pools and I am a wuss. The landscaping has grown in since we were here 4 years ago when they opened and it is truly lovely. The resort is huge and gorgeous. We love the walk back to Eden from the lobby area in the mornings. Mike’s coffee shop is a gem, great expresso drinks
10 晚家庭旅遊, 2021年01月25日
No entertainment, food very bad, Hotel 4 years old but looks like 25 years.
BEWARE STEALERS!!! EXPEDIA IS LYING!!!! Terrible! I want my money back I didn’t stay at the hotel. I had to cancel due to a health related change and because of COVID restrictions changed. I tried to cancel and the Expedia web site is user unfriendly, kept saying the $$ thousands of dollars would not be refunded because the hotel would not. I talked to the hotel and actually got a cancellation notice an ok from them, so Expedia was lying. The website just wsent in circles du tiring the denial. The agent lets me know she will be in touch with me as soon as she has answers. Expedia never returned my phone calls. And after 3 days I contacted with them. It took me 8 hours because of the representative I initially chatted with was switched for another representative who could not seem to understand what I was trying accomplish and cancel my reservation. I have not received the official notice and claim number of my cancellation after my first calls to Expedia as they said they will open the claim number of my cancellation. Your company is a bunch of stealers. You take money so quickly, but do not give it back. Never using you again, ever. My booking got lost
Julia, 14 晚家庭旅遊, 2021年01月17日
Lindo hotel...mal servicio y mala calidad de comida...aceptan demasiados huespedes, para el poco personal que tienen...entonces tienen a sus empleados estresados..apurados y de mal humor (salvo excepciones)
7 晚家庭旅遊, 2021年01月15日
It was worth the price, nice restaurants. The facility needs to control the animals that walk around and look for food.
5 晚浪漫之旅, 2021年01月14日
It is a wonderful all inclusive resort, the food was also great!
3 晚家庭旅遊, 2021年01月13日
I was disappointed at the state of the grounds. Not kept up and cleaned. Our room didn’t have hot water in the shower and was never fixed even after requesting twice for it to be fixed. Will not return again.
Jess, 3 晚家庭旅遊, 2021年01月08日