Ugh I hate to leave bad reviews but I feel I have to in case it can save one person from enduring the type of stay we had. I’ll begin with the positives: location was amazing, it was right on the beach and at one end of a nice little 2km or so boardwalk with a ton of eateries and shops. The room itself was very unique and we were awestruck upon first entering. Breakfast was good. Yup I think that’s where the positives end for us. We stayed in the China room (biggest room with two balconies, a huge jetted tub, and sauna) while a super cool room only one balcony was furnished (odd), you cannot adjust the A/C it is regulated throughout the hotel and it was HOT in the room and we had no choice but to sleep with the balcony door open, the bed was harder than a rock I mean I have never attempted to sleep on something so firm before and I’ve come across plenty of firm beds in my travels, the reception and staff were not very helpful and forgot to give us many things such as beach towel cards and wifi information, room cleaning was non existent we went kept the “please clean room” sign on the door and left the room specifically to give time to clean and replace toilet paper which they only did once in our 3 day stay and offered us to use paper towels while we waited, when asking about room service (since there was no info in the room) the answer was we could go down to the restaurant look at the menu and ask that they send us something to our room (this kind of defeats the purpose).