I think Nomade is so beautiful. And looks similar to other beautiful spots. Food is…
Went with a girlfriend over New Years paid 2600 per night with taxes for the ocean view…
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
機場接送的收費為每輛車 USD440 (來回)
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
Amazing hotel and staff! The incense and atmosphere is very relaxing. We stayed at the tree house suite! Very cool and unique. If you need a hair dryer, bring your own. Also, if you buy through orbits- breakfast Is not included. I’d recommend booking the hotel through their web site.
Donata, 4 晚浪漫之旅, 2020年11月27日
I will never stay stay again at this property. I wouldn’t recommend any family or friends staying here. I booked two hotel rooms for a girls trip to celebrate our milestone birthday. I planned ahead and communicated several times with the reservations department. On arrival we were not greeted by the front staff ( women) desk clerks. They ignored us until I had to say something. Several people were allowed to go in front of us. One of the desk clerks told the bell man to take another patrons luggage before ours! After waiting over 30 mins to get to the room all of our luggage and belongings were soak in wet from waiting in the rain. We were not greeted with drinks like I heard other customers get. We weren’t even greeted with a smile. Upon entering my room my lights in the pool didn’t work, and I didn’t have any hot water. My friends room didn’t have any hot water or any lights working. We called the front desk and they said someone from maintenance would come. We waiting three hours and I called again an another clerk said I had to wait until the next day. I asked to be moved to another room and they told me they didn’t have any rooms. I don’t understand how you don’t have any rooms when you can’t be at 100% capacity with the covid recommendations? The restaurant staff was also rude and non accommodating to our group we watched and waiting everyone being serviced but us. Everyone morning we had to ask several times for our coffee to be served. I would never stay again.
Zakiyyah, 3晚好友同遊, 2020年11月12日
I was unable to enjoy the stay due to covid travel restrictions. I understand a strict cancellation policy but I had hoped for a partial credit, or at least a discount on a future stay. They took my money for the entire stay and I was left with nothing.
Chris, 3 晚旅遊, 2020年09月03日
If u like to pay $500 /night to sleep in an actual tent, while getting violated by mosquitoes, getting ready w/ the brightest bulb being that of a nightlight, (had to get ready in friends room next door at casa malca where they have proper lighting), walking barefoot outside on rocks to go to the bathroom/shower, then this hotel is for u. Also don’t leave ur things in the bathroom b/c the rain will ruin it, along with soggy TP. My experience was anything but what I’d expect from a 4 star hotel, from the moment I checked in w/the lady at the front desk. The people in front of me were complaining how rude she was because she was handling a phone call, (completely taking her time), while a line of people waited to be checked in. I didn’t understand his frustration, (thought she was just busy), until it was my turn. I stood in front of her while she fumbled around doing “other duties,” literally ignoring the fact that we were in front of her for 20 minutes. Zero urgency in anything she was doing, almost as if she was taking her time. However my tipping point was when I almost got ran over while riding their shady bike because the chain fell off, (while peddling), causing my breaks to not work while heading directly into a cluster f*k of traffic. I was told on several occasions by the manager that he was going to figure out a refund, (these were not my only issues), with Expedia until the day I left for the airport. Once home, I get an email stating they will not refund me.
Mb, 3晚好友同遊, 2020年08月27日
Nomade was such an amazing experience ! I have nothing negative to say about our stay. The whole experience was phenomenal, The food was amazing the service was also great in a room which was the Arena Suite was to die for. Walking right out to the beach. Such a great hotel ! I will definitely be back . A big thank you to Enrique at Nomade for taking care of our EVERY need. He made our stay even better . Thank you Nomade for having us . We will definitely be back .
Marines&Danny, 4 晚浪漫之旅, 2020年08月14日
Nomade is a beautiful property to stay at. The food and drinks are delicious. The rooms are clean. The experience is like other places in Tulum with a jungle feel to it. I got a tent and I wouldn't recommend anyone to get that unless you want to sleep with insects. Asked for an upgrade with a fee every day, but was ignored. Every night, I got bit all over my body, while sleeping. I brought it to the attention of the front desk and was given repellent, but still no upgrade. The hotel was not full, so I'd definitely only complain about the staff ignoring my needs. Would be willing to try it again as long as I am not in a tent.
Jen, 3 晚家庭旅遊, 2020年08月07日
The room had a leak, the service was very bad, we were waiting more than four hours toilet paper
Juan Arturo, 2 晚旅遊, 2020年06月19日
The staff was very rude. The guy at the front desk took over 45 mins to check us in when their was nobody at the hotel. From their he lost our reservation and then tried to downgrade us to the tent when we paid for a suite.when we asked to speak to a manager or anyone else he refused. Overall I would not stay at nomade again
1 晚浪漫之旅, 2020年03月19日
Fantastic hotel, fantastic food and tastes, rooms beautiful but those rooms that are located in front street (was my case) the noise are terrible, cars, trucks, people loudly etc. It’s is a very expensive hotel and in that case this situation are unacceptable. Two rooms that was full paid by two couples of friends the hotel doesn’t refund any coin (covid 19), I understand policies but was out of hand situation... rest was amazing.
Pedro, 3晚好友同遊, 2020年03月12日
This was an ok stay. The service was not good. Right from the start we had no hot water, we were told we had free breakfast but then they said we didn’t because we booked through orbitz and not through them directly. So they basically said not to book through orbitz. The couple that was traveling with us had free breakfast because they booked direct with the hotel. House cleaning wasn’t that great. Most of the help couldn’t speak any English. Will not return to this hotel.
5 晚浪漫之旅, 2020年03月02日