It was the worst hotel we ever stayed at! No front desk attendant, room key was left in our door when we arrived - but we could only lock it from the inside. We didn’t dare to use the shower- too gross. Slept with our clothes on -top of the blankets/sheets… Went to the room late at night & left early in the morning. On top of it, we ended up paying “big bucks” for the room! When we tried to contact Hotels.com, the next day, their comment was “our system is down so we can’t help you”. Sure! Why not, when we call in to complain about our experience/reservations their “system is down”!