Dirty rooms stained sheets and decorative pillows and blankets. Need to change that bad…
The hotel was clean, nice location. We needed pillows and they were all out.
此住宿聲明其有遵循Count on Us (溫德姆)及SafeStay (美國酒店業協會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
可提供摺床，但需額外支付每晚 USD 20.00
泳池開放時間為 09:00 至 22:00。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗；客房大門於清潔過後進行密封處理；住宿採用靜電噴霧清潔消毒。
此住宿確認已遵循Count on Us (溫德姆)指引採取清潔及消毒措施。
Very nice hotel, my room was quiet and the hotel’s location is very convenient.
Connie, 1 晚旅遊, 2021年04月17日
We were disappointed in our recent stay. The room was not clean, floors needed to be vacuumed. The room was very loud and the beds were very uncomfortable. Also, despite the obvious mask requirement signage, very few people were wearing masks including the employees that were replenishing food/drinks. This is our first time writing a negative review. We will not be choosing this property again when in Lubbock.
Jennifer, 2 晚家庭旅遊, 2021年04月16日
The hotel was clean and the staff was nice. The breakfast however was terrible. There was no coffee and all the other food was either. Runt or had been there forever. Having 3 kiddos it was important to find a place with breakfast.
Marla, 1 晚家庭旅遊, 2021年04月08日
I liked the room although house keeper was rude because she had to change the sheets because they were torn when we arrived I didn’t want to be changed for something I didn’t do I’m sorry
Samantha, 1 晚旅遊, 2021年04月03日
It was excellent and close to Hospital . Friendly staff
Judy, 1 晚商務旅遊, 2021年03月31日
The Hotel staff called me a few times throughout the day (prior to check in time)to make sure I was still coming. I was very clear when I asked for a late arrival, and they still gave my room away. The night manager made it right, but it caused unnecessary aggravation at 1:30am after an 9 hour drive 😒
Kelly, 2 晚家庭旅遊, 2021年03月26日
Stains on sheets, refrigerator not working
Adolph R., 1 晚商務旅遊, 2021年03月23日
Overall the hotel is clean. The rooms furniture was a little worn and the mattress are hard as a rock. Customer service is horrible and disorganized. I was told I would be put in a standard room after booking a suit. After a couple of hours of refusing to refund my money they put me in a suit. I was also told I was not allowed to leave the dinning area with breakfast after having made a plate for me and my wife to eat in our room. I am guessing for theft and to keep cost down. Make of what you will. At the prices I paid for the room that weekend, I don’t think I was going to break the bank on some microwaved eggs and sausage links. All in all I don’t think I would stay there again for awhile.
Steven, 3 晚家庭旅遊, 2021年03月19日
This hotel was modern and clean. There was a strong odor of chlorine when I walked in the doors to check-in. The room was close to the elevator, so you hear all the traffic up and down. I have found that most of the rooms I book through this site are by the elevators. The walls are paper thin and we could literally tell you the entire conversation our neighbors had at 12:30am.... The bathroom has a sliding frosted glass door instead of a real door, so little privacy. Our shampoo, conditioner, and lotion had already been used by the previous guest. The security wrapping on all had been broken. They were not replaced, just put back on the counter. I threw them away. The room was clean, beds are very small.
1 晚家庭旅遊, 2021年03月19日
The hotel looks new and looks very nice. However, customer service was subpar. Check in took over 1.5 hours. Stayed two nights. The room was not cleaned in between stays. Beds were not remade. Towels were left on the counter, not hung up in the way they were we I first arrived.
Stacey, 2晚好友同遊, 2021年03月13日