女王街馬林公寓 - 倫敦

地點十分方便

No hot water at some point. And long waiting time for staff to serve.

The location was excellent and close to everywhere we needed. Many restaurants close by. Secure entrance to building so felt safe. Very friendly staff. Will stay here again when we return.

This property is described as an "upscale apartment" which is untrue. An accurate description would be a dated dormitory with no attention to basic details. The only positive elements are: (1) location, (2) equipped kitchen, (3) clean bed. After that it falls apart. The hallways smell AWFUL. There are automatic air fresheners on the walls, every few feet and they are disgusting. My first thought was, "what are they trying to cover up?" Once you're in your own room, you can't escape the smell, it seeps in. In addition to the unfortunate smell the hallway carpet is old and filthy. The front porch door doesn't shut fully unless it's locked. But the lock & key are rusted and don't work. I woke up on my last night to realize that the porch door had been opening and closing, due to the wind, all night. The front door has a bolt lock in addition to a chain lock. The chain lock is basically homemade. Whomever fashioned this system didn't cut the opening large enough to fit the chain. So you have to "tie" the chain shut if you'd like to use it (see photo). The lobby is extremely basic and the desk staff is rude, unhelpful and on their cell phones. If you'd like to leave a bag at the desk before/after check-in, you will move it yourself to a back exit with no security. The electrical room, next to my unit, had a broken door so it is essentially an open, creepy, unsafe oversight. In sum: stay anywhere else possible.

Charged £30 for leaving bags and changing in apartment that had been cleaned and prepared for clients 1 hr 45 mins before check in time. Asked to pay £54 for linen so we could use the sofabed in the apartment. Only 2 bath towels left in apartment for 4 adults booking. Miniature canisters used for administering illegal highs found in otherwise clean apartment. No response from Marlin Apartments to my complaints.