My stay was excellent. Everything was clean, the hotel is beautiful, and the staff were…
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
自助早餐需額外收費，成人約為 MXN 195，小童約為 MXN 100
可攜帶寵物但需額外收費 每隻寵物每晚 MXN 445服務類動物豁免收費
每間客房在各次預訂之間會留空至少 24 小時 日。
Nice clean comfortable place with good service! Not fancy but new and clean and great value with excellent location!
Raffaele, 2 晚旅遊, 2021年04月05日
I liked it...Located in the historic center. It was a bargain and the decor was awesome!
MICHAEL, 1 晚旅遊, 2021年04月04日
Pro: Hotel appearence is beautiful and the rooms are well designed and layout makes the rooms feel mordern and comfortable. Con: HORRIBLE customer service/hospitality both on the phone and in person. We booked two rooms (with Terrece and exterior) listed on Orbitz and when we got to our rooms we were given standard rooms. When we approached the young lady at the front desk ("karny") she was shockingly rude (in spanish) and stated "Expedia has the wrong rooms listed on the website, there is nothing she can do." As for the "VIP Access" perk (free valet parking) she flat out said "No." I spent over 3 hours on the phone with Expedia/Orbitz to help with a resoultion and the end result is they too stated the hotel personal were rude and hung up on them- so I was given no resoultion or direct explanation from either party. Beware that the room you select may not be the room you are given with no direct explantion to why. In conclusion, I won't stay at the Hotel Ikonic again. I hope the Expedia/Orbitz Team is fairly taking not of this "bait and switch" practice the hotel has executed and the incredibly problematic staff that works there.
Great service Great location Great staf Great roomf
JorgeRicharfdso, 1晚好友同遊, 2020年03月14日
The staff was extremely helpful and friendly. The room was clean and had a great view of the city. Great location also.
2 晚浪漫之旅, 2020年01月24日
Despite the view, if you're a light sleeper I'd recommend not staying on the rooms that are next to the street, ask to be on the other side. If you don't mind some traffic noise the ones with view to downtown are lovely
Horacio, 2 晚浪漫之旅, 2019年12月28日
I have stayed at this hotel on several occasions and this last time will be my last. I booked the Deluxe King room - on the 4th Floor, and one that I have stayed in before. Instead, I was given a much smaller room with a much smaller terrace on the 3rd Floor. When I mentioned this to the manager Carla and her staff I was treated with disdain and my reservation, already paid for, was not honored. The reason Carla and her staff gave was that an event was taking place and even though I booked weeks in advance I was essentially downgraded and it was always incumbent on me to ASK SPECIFICALLY for the 4th Floor. Incredible reasoning given that should never have been my responsibility to do as the rooms on the 3rd floor and 4th floor are absolutely different. Their solution was that I could cancel and leave, even though my original request had been paid for. Absolutely poor client service. I was not reimbursed for the price of the room difference. Both Carla and her staff should reconsider whether they can properly do their jobs. I recommend Hotel Casareyna, just a block away, and much nicer with professionals available to help you enjoy your stay.
1 晚旅遊, 2019年12月27日
The breakfast buffet was extradordinary...Always many fresh juices, homemade granola/yogurt/fruit and several main dishes...several fresh fruit offerings...all included in price of stay...with long hours of access...early to later...I used the gym each day located in high viewing area of the city...The location was very easy walking to the center, the Zocalo...
9 晚浪漫之旅, 2019年12月23日
My husband and myself love this hotel. Its excellent the room service and the recepcionist. Congratulations!
1 晚家庭旅遊, 2019年12月21日
Overall my stay was great. The staff in the restaurant and bar were very nice and welcoming specially Juan Carlos and Eddy. The only thing I disliked was the size of the rooms, they were very small.
Michael, 5 晚家庭旅遊, 2019年11月29日