I was SO disappointed in this site!! When we arrived, we were given a cabin that did not match the description for what we booked. When I sought a resolution, the VERY unhelpful and rude woman who handled our check-in said that "the pages on hotels.com are all wrong." She made no attempt to solve the problem. I asked about another cabin that had bunkbeds, and she told me that would cost us $98.00 more. When I told her that was fine, she said, "oh, it turns out that cabin isn't cleaned."