Staff assisted late arrival by leaving the key in a,lock box. The room assigned was on the equivalent of the second floor at the rear of the building. Access required climbing approx. 30 very steep, external stairs at the rear of the property which was dimly lit. It was a very hard ask fior a person in my mid 60's with two bad knees and hips trying to carry a heavy suitcase. The room was basic, small, the bed not very comfortable & rock hard pillows. The highway traffic started around 5am and was very noisey.