The quality of the food was poor, they l8st alot of restaurant's there not all always…
This is NOT an Adults Only. That should be removed from the title. It’s a completely…
此住宿聲明其有遵循歐洲度假屋協會 (EHHA - 歐洲)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
此住宿確認有遵循歐洲度假屋協會 (EHHA - 歐洲)清潔及消毒指引。
入住時使用的信用卡 (以備雜費之用) 之持卡人姓名，必須是主要訂房人。
A lot of beach area to use with plenty of lounge chairs & umbrellas or thatched roof shade for 2 chairs. several different restaurants (with good food) even with the Covid restrictions. Dos Equis on tap (my favorite Mx. beer)!! Only negative was short staffed in restaurants; at cook area only had 1 person; 3-6 people waiting in line to get served already cooked food (hashbrown, bacon, sausage, scrambled eggs,ect.) but that 1 person is cooking omelets and can only be in one place at a time. 2 different restaurants this was happening in and they both had 2 or 3 different cooking areas setup like this. So your food you already had on your plate was cold after 10-15 min waiting in line to get served. This was solid this way for over an hour, by that time the place was out of bacon. Should have had another server to serve the already cooked food so people could have skipped past the one waiting for omelets.
4 晚家庭旅遊, 2021年03月10日
Pools were awesome, beach was clean, staff was incredible
7 晚旅遊, 2021年02月28日
The staff at the resort were wonderful! Our pool dream team of Ricardo and Jose Luis Cen made our stay super enjoyable. Facilities are in great shape, you can tell they are having a lot of work done while during this slow season. The restaurants situation was frustrating, we found the ability to get food limited and the menu options were extremely limited. Overall a great experience and we are likely to return.
7 晚浪漫之旅, 2021年02月26日
Great resort. Would have been better outside of Covid since the swim up bar only had a couple seats open and some restraints didn’t open. Very clean and nice helpful staff.
4 晚浪漫之旅, 2021年02月26日
Property was really nice Food not so good Staff was alright nothing over the top
4 晚浪漫之旅, 2021年02月25日
Everything was great, The hotel was amazing and the staff was very nice and helpful!
7 晚浪漫之旅, 2021年02月11日
Gustavo - the server at the main restaurant that was open every night was absolutely OUTSTANDING!!!! We went back four times - just because of him!! We had problems with our room - we were in the privileged area of the hotel and did not have air conditioning in our room for FOUR nights - We requested to be moved the whole time - finally did! VERY DISATISFIED with the customer service. Will not return
8 晚浪漫之旅, 2021年02月08日
The resort was nice, they made a mistake with our rooms and we had to do some changes last minute, they didn’t have king size beds in our room so they just put the two queens together. The staff was sometimes friendly and sometimes not so friendly, but there was a lot of rude travelers which would make sense why they would be not so friendly. The menu on the restaurants isn’t very big and due to Covid some of the restaurants weren’t open and they alternated each night. Masks were required in enclosed spaces such as restaurants, lobby and bars. The only time masks weren’t required was during eating and pool time. They had shows and activities with social distance guidelines and bowling as well. Overall the experience was pleasant, some of the staff were super nice and friendly like Indi and Carlos from the bowling alley and Ricardo who was our drink guy when at the pool and beach. We paid for the all-inclusive but I guess there’s different levels, so you had to pay for some stuff if you wanted it like room service after 11 and different alcohols also some different foods.
Zen, 4晚好友同遊, 2021年01月15日
The staff wasn’t very nice, they seemed annoyed we were there. There were a couple staff members that were excellent but the good did not our way the bad. The food was not very good and the portions were small. The restaurants are on some type of a rotation but that is not public information apparently. They have one specialty restaurant that you need a reservation for and we tried every night to get a reservation but had no luck.
Brooke, 4晚好友同遊, 2021年01月13日
Please be advised that a fan above my bed spun out of control and the blade almost hit me. Customer relations never changed my room or compensated me worst experience of my life
Tia, 3 晚家庭旅遊, 2021年01月11日