伯克利套房酒店

Like a curate’s egg - good in parts. Charming room, up 5 steep flights of stairs. Definitely not the king size bed we were promised. Just enough room to walk around bed as long as you were not tall, as very low ceilings. Cute kitchenette in sitting room. Bathroom door lock broken. Windows really dirty and calling it a city view is a bit of a stretch. Cleaner left the room unlocked one day, not impressed. Wanted to love this hotel but really rather mediocre as a result of all the little faults. Raised this with hotel - they kept offering free parking but no other means of redress seemed to be available to reception staff. Heating didn’t seem to work either, maybe take an extra jumper!

Stayed in lots of different accommodation whilst on regular trips to Bristol and this is a stand out for us. Nice location, clean and very comfortable with some lovely touches. Professional staff who came across as very caring as opposed to just doing their job. Heartily recommend.

Bathroom a little shabby

Numerous problems with the property: dishwasher didn't work; broken cafetière (not replaced, although reported); stair lights would not turn off making it difficult to sleep; bathtub didn't drain. A generally tired property. Also, really difficult to check in, and no prior information provided - check in is at the Berkeley Sq Hotel and not at the property.

The suite we stayed in needs some attention. The settee is uncomfortable, the video projector remote is worn out and the carpets need replacing. There is black mould on the silicon filler in the bath area. There were spilled bins on the steps up on the day we arrived and while the bin bags had gone the next day, the spillage was still there.Otherwise a quirky interesting place to stay

Easy parking, great location and stunning rooms with a lovely courtyard out front, tranquility in the centre

Room was nice but not sure I’d put it in 5 star category (we were in one of the suites, but there was no air conditioning - on a very hot day - and the bathroom had an odd see-through door so you could see anything going on in there!)

Mould on the bathroom ceiling and generally bad condition. Radiator chipped and bathroom tiles not on the wall.

The only disappointing/ inconvenient feature was taking a shower and then discovering a flooded bathroom floor which I dealt with using towels which I left on the shower tray. The shower door design is curious as it has gaps down the sides! I reported this about 6.00pm and was told someone would deal with it but, when I returned at 11.00pm everything was as I’d left it. This didn’t spoil my stay but I feel it could have been dealt with more quickly and someone could have reassured me it was OK to use. When I showered in the morning I managed with some difficulty to ensure the door wasn’t even splashed.

This place was an absolute dump. I paid nearly £500 for nothing better than a student house. It was dirty, ill laid out, falling apartwith no service whatsoever. The room cleaning the next day was non existent. The safe didn’t work. It had mice traps in the rooms.