Most everything was great. I am tired of the covid limitation on service such as…
First impressions mean everything. We pulled up, no one assisted us. Wasn’t even sure…
此住宿聲明其有遵循Commitment to Clean (萬豪)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
此住宿確認已遵循Commitment to Clean (萬豪)指引採取清潔及消毒措施。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。
All went well but I never got My receipt emailed to me The hotel specially the entrance smelled Like marijuana it was very unpleasant
Renna, 1晚好友同遊, 2021年05月28日
Called before reserved room and was told hotel had a pool. Once arrived was told pool was closed for construction.
3 晚家庭旅遊, 2021年05月24日
I booked this hotel primarily because it was so close to the Toyota Center. It took me about 6 minutes to walk there at a leisurely pace. However, there were a few things I didn't like. First, the only parking they offer is valet, so a $40+ charge on top of the slightly overpriced hotel; was not pleased. Second, the hotel is located in a building with multiple businesses and other hotels. So going through the poorly marked lobby to locate your specific check-in counter for me appeared redundant. For the price of the room, it lacked certain upgrades for example no USB plugins.
Andres, 1晚好友同遊, 2021年05月15日
The check in person at the front desk wasn’t friendly. All but one valet guys were helpful. Not enough towels in the room. Breakfast could of been better
3 晚旅遊, 2021年05月07日
The description of the hotels says they have a pool. There is no pool on site. The beds were very uncomfortable. Outside of those things the stay wasn’t to bad.
terrell, 3 晚家庭旅遊, 2021年05月02日
Hotel staff was outstanding! They were understaffed for a couple of large events happening downtown at the same time. Valet parking and check in was busy. Several hotels checking in the same desk. Staff did the best they could. However, the room was warm and stuffy despite having the AC turned down. There were not enough towels in the room, and the one wash cloth had a hair in it. When we asked or more towels we were told they did not have anymore. Room was very small to be considered a "suite". Add 20-30 minutes to your needed departure time to retrieve your car if you valet park. There is no "onsite" parking. Disappointed for the price we paid and the experience. Will stay at other hotels for the next trip to downtown Houston. Avoid this one.
Israel, 1 晚家庭旅遊, 2021年05月01日
The room is very comfortable and clean, but they do not offer daily maintenance. The Front Desk customer service I would rated 2. Breakfast was included as part of the room charge, however they provided a bag with bagel (no cream cheese), small bottle of water (no juice), and kids fruit cup (due to "pandemic time").
JULIAN, 2 晚旅遊, 2021年05月01日
When I arrived they gave me keys to a room with two people having sex in it. When I brought it up the woman didn’t seem to care and was just going to give me another room. I immediately felt unsafe and asked to be checked out and left. I hope you all will give me a full refund or at least partial considering I didn’t even get to stay in the room.
Valet parking was the only option and the hotel was packed and they only had one attendant working valet on Friday night and sat morning so very very slow frustrating process. Thought hotel was over priced for Springhill suites.
Yvonne, 2 晚家庭旅遊, 2021年04月30日
Service was great. Paid for city view king suite but our view was a large air conditioning unit and the room was arranged where you couldn’t really even look out the window. Sheets were clean but stained with what looked like faded blood or a red liquid. Room temperature was just okay. Didn’t really cool as to the temperature we set it at. Bed light did not work on one side. Vanity was broken on bottom but did not affect usage. Burnt hole in carpet area near bed. Outside trash wasn’t changed the entire weekend we were there and was overflowing to the point of people setting their trash on the ground. Valet lady was SUPER! She saw our frustration on the time it took to retrieve our truck at checkout and took off our valet charge for that night completely. Service was great but would not return.
Kristin, 2 晚旅遊, 2021年04月23日