On arriving at 5 pm last Saturday. we were told that our room was not ready. When I queried why 2 hours post check in there was no room, they called housekeeping and one then became available 2 mins later.
However, the room they provided had a sliding door that stopped sliding on day 2,. It was stuck. It also had a coffee machine that was missing the holder for coffee( this was rectified later), no bathrobes, a TV that needed tuning, which we did, no fridge(this was rectified later) and no ironing board and a missing clothes line.
Considering the cost of the rooms, I was disappointed with so many shortcomings in our room. This was a very different experience from our previous stay and our impression is that the room we were provided was a not a room used generally for guests as it was clearly not fully equipped.