From the moment we arrived, the customer service was top notch. Our villa with private hot spring pool was exceptional! The huge his/hers bathroom with additional outdoor shower was quite luxurious. The free laundry service and breakfast brought to our room each day was much appreciated.
We enjoyed the complimentary yoga each morning, (complete with sloth sightings from the platform!) and all our meals were delicious. Happy hour poolside watching the Howler monkeys was a delightful afternoon activity!
The cobblestone walkways around the property could be steep, but we are fit and active, so we rather enjoyed meandering around the property. They do have golf carts to take anyone where they need to go, and that would be my only less than praiseworthy comment. The golf carts, while they do provide an important service, take away a bit from the beauty of the natural rainforest environment the hotel is nestled in.
All in all, this hotel is such a special place. It was worth the splurge and we thoroughly enjoyed our three night stay!