Arrived after long 24hrs travelling, to be unable to get into the property! Had access code to retrieve our keys from the safe key box, but it did not work. Tried contacting the emergency telephone number but it would not receive private calls. Stuck outside apartments in the middle of a cold night, in a strange city and country with a child, wondered what to do next. Luckily, a kind man from the radio station next door was putting out his bins and managed to contact someone to let us in. He had to be quite assertive when speaking on the phone to get someone to come and help. A man arrived 40 mins later to let us in. We had been outside nearly 2 hrs! Not acceptable at all and very stressful for my son!
Room was spacious and comfortable, but swimming pool not open.