馬克斯酒店 - 墨西哥城

It wasn’t as clean as expected & the amenities looked like if people left them half empty they’d refill them.

It was a good stay the hotel was in a decent part of town the staff was nice and willing to help. The staff asked me what floor I wanted and were even willing to upgrade my room since they saw I had a baby with us.

very friendly and accomadating staff

I am writing this review because I am extremely concern for the safety for everyone who reserves at the hotel max íntimo. Me and my family ( 7 children and 7 adults) stayed in this hotel for 7 nights. While arriving we first encounter a disappointment when the recepcionist told us, in a very rude manner that one of out reservations did not showed in her records. It was a 40 minute process to resolved the issue. During the third night a different recepcionist haven ya for the first time the option of placing our valuables in a "safety envelope". Our family travels a minimum of twice per year. We have never had any of our stuff stolen. On our last day me and my mother in law realize that money have been stolen from our wallet. The wallets were kept, for safety reasons, in our rooms for the entire stayed. As soon as we realized that our money was missing we called the hotel. The same recepcionist who had trouble finding our reservations answer the phone and told my husband "we are not responsible for any missing items". Please be warn of the lack of profesionalism and integrity shown to our family. I will Never put my family in danger for trying to saved a few pesos.

I stayed 3 nights, loved that the Zocalo was aprox a 30 minute walk. Anytime I called the reception to request something, they came to my room within a few seconds. Very friendly staff & I will definitely return when I come back to visit Mexico City!