GHL 科拉萊斯德印第亞斯酒店 - 喀他基那

I had my room cleaned and every night I was there they did not bring new towels I had to call every day about this the room smelled awful they changed my room and just added bleach I’m convinced there is mold in the rooms the breakfast buffet was pretty much the same every day the bellboy insisted on walking up and then wouldn’t leave when we said thank you as he stood there awkwardly waiting for a tip. The only good thing was the view it’s direct ocean view

Stayed in the hotel last year and had a great experience. Decided to stay there again during this trip to cartagena. I was so disappointed this time. The room had deteriorated so much. The outside chairs were broken, blinds were torned, room smelled like mold. Staff was great and helpful.

We booked this hotel as it is near the airport and we were arriving late and tired. When we checked in at the hotel, we were sent to a room that had a terriable mold and the smell was just awful. We called the front desk and they said they were giving us another room and sending someone with the new keys. The second room smelled just as bad to the point that the person escorting us to the room called the front desk and told them how bad it smelled as soon as we walked in and without us asking him to do so. Eventually, after the third try they put us in a diffeent room that smelled ok and we were able to sleep. I need to mention that they tried to tell us they don’t have other rooms and kept trying to get out of changing our room at the front desk.

Great staff, comfortable rooms fantastic breakfast. Would be nice to see quicker check in.

The Hotel was perfect location and the staff as well.