Check in was poor, tried to contact Blue Residences two days in advance. Every other place (2) we said at contacted us prior to check in to see if they could assist in any way, early check in, special needs etc. No answer at Blue Residences or voice mail either, call would disconnect each time. Called early day of check in and reached security and we were told to call back after 9:00. Called back after 9:00 and told to stop by to see about early check in. We arrived soon after call and went over paperwork etc. we were told they would contact us re: early check in. Never received call and was told there was an issue with duplicate reservation (Travelocity issue)when we came back 5 hours later, not sure why he did not contact or mention the dupe reservation. He was blunt and made an inappropriate comment when going over Blue Residences information. A lot of information for our stay was left out in paper work as well as when we checked in. Private beach did not have umbrellas and chairs as mentioned in check in information provided. Check out took longer than necessary. We had to leave for the airport 15 min after office opened which was mentioned the day before when we asked about checking out. Told we would need to return keys, there were no keys. We had a key code for entry to our room, which required 3 hands to operate at least for us.