Great hotel second time I visit stayed in the master suite. Great for a family of 5…
I was curious about the very high rating the hotel received - I completely get it after…
此住宿聲明其有遵循重啟旅遊國家指引 (墨西哥)及Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗；住宿採用靜電噴霧清潔消毒。
每間客房在各次預訂之間會留空至少 48 小時 日。
此住宿確認有遵循Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
如需轉乘服務，旅客必須於到達 48 小時前聯絡酒店，酒店電話號碼請參閱預訂確認書。
按金：MXN3800.00 / 每晚
Excellent, Amazing, Fantastic resort!
Donald, 7 晚旅遊, 2021年03月11日
Our family of five visited for a quick weekend getaway for spring break 2021. This was our fifth trip to Grand Residences. The property is beautiful. The master suite is huge, decorated well and kept immaculate. Said that, it's the service and hospitality that will keep you coming back. Everyone from the front desk to the grounds keepers are polite and courteous. This is a SIX STAR resort. Two restaurants on property with a beach bar that serves food as well. Check in is a little more tedious with COVID protocol. Temp check at door, health questionnaire but all well worth it. We felt comfortable and safe at GR. GR is offering FREE rapid tests. We scheduled our test three days out and received results in a couple of hours. We uploaded our results to the VERIFLY app and no issues at the airport on our return trip home to the US. Front desk printed results as well for us upon requesting as a back up. The hotel does have an adult only pool with swim up bar, but this hotel is definitely a family friendly resort, so there's little or no of the "party" type. We're already planning our sixth stay for summer 2021.
3 晚家庭旅遊, 2021年03月06日
The staff was very attentive to us and were prompt in attending to all of our requests. The resort is extremely quite, clean, and well managed. It is the last property on the road and the last resort on the beach. The beach was well maintained and always clean. The pool areas and beach lounge area were thoroughly cleaned and put in order every night. The restaurant staff and beachside service was incredible. The concierge service was excellent. They assisted with information for some day excursions and tours and lined up all of the necessary transportation. We told our concierge, Marcella, to keep our names on our beach lounge chairs and umbrella, because we are coming back!
8 晚浪漫之旅, 2021年01月13日
The whole property was well maintained and every single staff member was gracious, attentive and helpful. The food quality and the cleanliness of the resort and restaurant is to be commended. NOW...I had to purchased the lunch and dinner all-inclusive, because despite the request on Expedia for FULL ALL-INCLUSIVE, I ended up with a b-fast only quote. That in itself was misleading and disappointing when dealing with Expedia. THEN...the resort charged my credit card twice (my bill was $1680.00 and they charged me this amount 2 times!), thereby maxing out my credit card and putting me over the limit. So for a week I had BAD CREDIT, as I had no liquidity with which to take care of my over-the-limit bill and I FELT THAT WAS HELD HOSTAGE as I did NOT get refunded IMMEDIATELY (as I would have expected and as I would have gotten in the USA). I felt like a hostage because I rented a car to go sight-seeing and had no available credit card to do so!!! I planned on going to Coba, Tulum and Isla Mujeres. I had planned on purchasing souvenirs for friends and family. As a concession I got a lovely manicure and massage. NOT ENOUGH of a recompense as I wasted money on an un-needed vehicle and was stuck on the property. By the way, Ana, at the spa was exceptional in her services. Thank you for that! I feel a week was stolen from me as they only refunded me the mistakenly added $1680.00 USD at the end of my stay. What a POOR way of doing business!
Baki, 7 晚家庭旅遊, 2020年11月28日
10 stars all around. I’ve traveled to many, many places. This is one place we always return. I’ve been to this hotel 4 times now and it is ALWAYS a perfect stay. It’s not a mega resort with a bunch of restaurants, which suits us as we love to go into the town rather than just stay on a resort. They are a 5 minute drive into town. But if you like to stay on the resort they have a lot of activities, adult and kid friendly. They are the cleanest facilities I’ve ever seen, and even more so during covid. This hotel has better covid precaution in place than the United States has in general. The food is great. The service is beyond incredible. Definitely where you want to stay if you are coming to Riviera Maya.
Kayla, 7 晚浪漫之旅, 2020年09月10日
El mejor hotel y servicio ,nos trataron como familia y como Reyes🙏🙏🙏🙏 Infinitas gracias
Fatima, 12 晚家庭旅遊, 2020年07月16日
We arrived at the property thinking that we had paid for an all-inclusive stay for 4 days. Turns out it was for accommodations only, no food and beverage included. This is our fault for not reading the fine lines. However, what really upset us is the attitude of the front desk receptionist named Alejandro. Not once did he smile or give off a welcoming vibe throughout the whole check-in process. He was very blunt and dry about the fact that we need to pay an extra fee per person per night for the entire stay and did not want to make the experience any pleasant. We've been to a number of other resorts in Mexico and this was the first (and hopefully the last) time we were treated this way. He obviously did not enjoy working there or didn't want to bother with a smile. We also found it very difficult to get a server to take our orders while we were out on the beachfront, by the pool, or even anywhere on the property. There is just a handful of servers that seemed to cater mostly to their timeshare members. We had to wait at least 30 minutes for someone to come (if we were lucky), or no one at all. Also, all the bars close at 5pm, which means there's no one at or before 4:30pm. No food, no drinks, nothing. We did the research prior to going and knew that this is more of a family-friendly property and is very quiet at night. However, it would've helped us tremendously had we known that 5pm really means 430pm or earlier, and that servers aren't really there for regular vacationers
3 晚浪漫之旅, 2020年03月12日
Great condition and extraordinary maintenance of facilities, constant cleaning/dusting. Almost too much services, especially at restaurants where empty plates disappear within seconds!
8 晚家庭旅遊, 2020年02月28日
So friendly and helpful. The service was excellent Rigoberto was especially kind. He always remembered our names and orders. He helped make our days extra relaxing and special
3 晚浪漫之旅, 2020年02月28日
Orbitz screwed up my reservation and refused to fix it. Cost me and my wife $1000 more...never again.
Sam, 5 晚家庭旅遊, 2020年02月24日