格蘭德中央精品酒店 - 紐約

櫃台人員很有耐心講解，住宿環境和隔音也都算不錯。

服務人員親切

the air conditioner is a little bit noisy

The hotel doesn't have a bellhop, so when we arrived, we had to lug our own luggage. This should've been our first sign of the quality of service. When we entered the EXTREMELY SMALL lobby, there were guests all over the place. There's only once small bench for seating, so we stood patiently waiting on our turn. The "customer service" representatives did not seem experienced and were fervently pushing folks to sign up for the app, as if they got some sort of commission for how many people they convinced. We finally got checked in and went to our room, we were NOT impressed with the lackluster accommodations. The room was tiny and the shower was coffin-sized. In fact, when I took a shower, the flimsy curtains keep sticking to my body and moving around in that space was all but impossible. Because there is only a sliding door, when my husband did his business, the smell permeated the entire hotel room. If that's not enough, when we went to check out, the hotel did not want to honor the rate we received from Hotels.com! It took three reps and almost two hours to finally get them to give us the proper rate, and in the process, they doubled charged our account and didn't even tell us. I only found out after checking my account to see if the refund they promised had posted. After discovering the error, I alerted the rep, only to find out that she already knew and claimed to have refunded it. We are still waiting in those refunds 2 DAYS LATER! My suggestion is to AVOID this place!

Easy in, easy out. Friendly desk. Not a hotel where you ask for much service. They were good about holding my bags after check out. Very convenient to Grand Central and subway. My only continuing complaint is that they charge just under $20 per day as a resort fee (or something), which purports to cover your access to their health facility and your WiFi and a few other things you wouldn't think to be paying for separately. To my knowledge you can't waive these "services." Thus, quoted room price is a bit deceptive. This item is now described in their listing, but buried, and is on the front desk, apparently because of other complaints. It is still a reasonably priced hotel when this is added in, but they should simply add it to the price, so that people aren't surprised and annoyed