Andrei at the front desk was amazingly attentive. He was courteous and friendly @ all times. The internet was very slow and difficult to connect to as my room did not have a connection. When I asked for assistance the woman at the desk (dark hair and glasses) was useless when I asked for assistance. She merely stated, " connect to someone else's room". I explained that I tried she then said it was my fault When I cut myself on a glass the spa stated they could only give me 1 band aid as they needed them for other guests. The restaurant was very good - especially the cheesecake - Please add more Romanian dishes to the menu. Once again Andrei made the stay a wonderful experience,