The customer service is amazing! We asked for several exceptions while staying here for three nights and all were granted. They allowed us to store our luggage before check in and after check out, they printed off bus tickets for us, they allowed us to check in outside of regular hours.
The garden and pool area are super cute. The rooms are spacious. The hostel itself is in a good location, safe and within walking distance of everywhere we wanted to go.
We would definitely recommend!