Nice to be back. Staff very professional and friendly and a pleasure to stay there
Wasn't room we had booked on site plus on arrival at hotel went to get coffee before we…
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時。
Lovely hotel, friendly reception staff. Some staff didn’t really interact but most were great. Entertainment in the evening wasn’t great for couples as lots of children running around and playing football in the bar areas! Sadly no information in the rooms ie telephone numbers for room service, spa or reception etc. We paid for a room with a fridge which wasn’t there so had to ask for one, also there was supposed to have been a DVD player (not that we wanted to use it - but not in the room.) Excellent breakfast each morning, lots to choose from and catered for gluten free - albeit limited. The Terrace restaurant has a good selection, but again limited for gluten free and intolerances with little flexibility. Alcohol prices were reasonable. The Victorian Spa was lovely and very clean. The hotel grounds are amazing too. We didn’t partake in the organised activities as it was half term so very busy.
Peter, 2 晚旅遊, 2021年10月14日
My son loved the adventure play area the most. We enjoyed crazy golf, trampolining, climbing and much more. The swimming pool was also good, however 45 minutes was a little shorter than we would have liked.
Emma, 2 晚家庭旅遊, 2021年10月12日
Beautiful hotel. Breakfast was excellent. Very busy so difficult to use the pool more than once which was disappointing. Also, having booked a room for 4 we then had to request a 4th bed be made up in the room. There was no delay after this was requested however was surprised we had to ask
Lois, 2 晚家庭旅遊, 2021年10月10日
Food and drink very disappointing. Over priced and not value for money. Clearly all about the mark up and profit. Felt like we were being ripped off. As an NHS front line worker spending the last 18 months looking after patients and really looking forward to our break we came home early.
Catriona, 4 晚旅遊, 2021年09月04日
Great place to relax and have a fun time with the family
Christopher, 2 晚旅遊, 2021年08月30日
Some rude staff spoiled my stay. "Good evening" was greeted with 'Have you booked?" Twice. The service matched the greeting, sadly. We had to check in twice, once on line and again when we arrived. The manager didn't want to know when we offered constructive feedback. We asked to meet him but were told he wouldn't and we would have to write to him!
4 晚家庭旅遊, 2021年08月17日
Nothing wrong with our stay at all. But it’s the little things that make a family break special, and sadly these were missing. Asked 4 times to have our room serviced, no soap in the dispensers, had to ask for milk at breakfast. For such an expensive hotel you expect everything to be right.
William, 4 晚家庭旅遊, 2021年08月16日
3 晚家庭旅遊, 2021年07月05日
Very poor service and food. 4 people jammed in a standard room and £260 a night for the privilege. Understaffed overpriced and needing a good clean.
patrick, 4 晚家庭旅遊, 2021年06月05日
Generally a great stay. Room excellent, front of house very welcoming and general atmosphere good. The food at the carvery was of good quality and plentiful but a little cool (which can happen with these kinds of service, I understand). The food at Tiffin was exceptional and would be highly recommended! Covid has obviously made things harder and in general the measures put in place did not detract from the experience however there was the feeling that there were too few staff on both evenings during dinner service and afterwards in the bar areas. We had to wait 5-10 minutes on the first evening to get a drink from the bar (which did not look overly busy) and the second night had a reservation in the "snug" only to find the bar was not open (Sunday night) and again we had to wait at another bar for drinks service. Nothing was too much of an imposition but there generally felt that there could be a few more staff around to make sure things ran smoothly. All in all a good experience and we'll be back hopefully after Covid restrictions are lifted!
Paul, 2 晚旅遊, 2021年06月05日