I booked and prepaid Hotel Acqua via hotels.com for a 3 night stay on a visit to Medellin. Upon arrival, the front desk girl told me there were no rooms available and a manager had emailed me to say so that day (I have no email in my inbox). She was dismissive and was unable to offer any help or put me up in another hotel. I had to scramble at 10PM with bags to find another hotel for the night.
I returned the next day to use what i had paid for. The front desk team was unapologetic about the night before and checked me in.
The room is basic and small - the reviewers who call it clean, comfortable and large must have stayed at the 'other' Hotel Acqua, because none of those adjectives are accurate here. The sink and shower were grody, the bed hard as a rock. Music thumped all night through the window because Medellin DJs never stop working apparently and this hotel is on a busy party street. When you leave your room, you are in pitch black for 3-5 seconds due to delayed onset motion sensor lights.
Also, the WiFi - I was trying to work from my room and my zoom calls were dropped every 3 minutes. So frustrating.
Upon checkout to go to the airport for my flight, the front desk was surprised to see me leaving 'a day early' -- apparently since they gave up my room on Thurs night, they just moved my shifted reservation to begin on Friday and checkout a day later than originally booked. She wouldn't refund the prepaid night's rate.
AVOID THIS SHADY HOTEL
