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I really like their pool and the beach plus the performance that they do for the guests every night
Shiela (1 晚家庭旅程)
The hotel is ok. The swimming pool.is clean. And the beach was kept clean. The downside is that it has many flies literally in the restaurant. The food is pricey and limited choices.
Upon arrival, we were greeted by the staff and guided me directly to the front desk. Check in is a breeze. Parking is free on a first come first serve basis.
Unfortunately, the room is pretty outdated though bed and room size is superb for a family. Comfort room and ac needs renovation as the AC is too loud because of it's age and the comfort room needs renovation as it's like a portal to the 90's.
Swimming pool is the best amenity here as it is heated and no foul smell of chlorine. 3 big pools definitely males it really spacious for guest of all ages. Life guards are also in standby.
Beach side is so so.. Water quality is great but they should really assign staffs to clean the beach side as there are many dead seaweeds.
Food is expensive and there is specific time for food availability as their resto closes in the afternoon and won't open until 6 in the evening. You can't bring your own food so we instead ate outside the resort as there are many restaurants around the area.
Check out process is a bit slow though there are 3 people in the front desk, they can only serve 1 customer at a time for some reason.
Overall, we enjoyed our stay especially the kids. I wouldn't come back here until they renovate the rooms and improve food service though as there are other resorts in the area that are better overall with the same price.
Initial suite room given to us had the aircon vent leaking from the ceiling. We noted Lack of detailed checking by Management on the room maintenance. However, when we complained, they were gracious enough to transfer us to another suite, and my family felt better and we managed to have a generally relaxing staycation.
Susan (1 晚家庭旅程)
Hiromi (1 晚行程)
myla (1 晚家庭旅程)
We did wonder how the pools circulate the water as we couldn't find anything other than the staff skimming the top. As well as they do allow locals in to swim for the day and witnessed a big group come in swim and bathe themselves with their young kids that had no clothes on in the pools. After that we decided not to swim anymore especially in the kids pool. There isn't much to do outside of the resort and there is only one option in the resort for a restaurant. They did have a couple small vendors outside though. Staff was friendly and they cleaned rooms well shower water pressure at times was like someone spitting on you and rooms were very cold even when set on fan only not ac. We would go back but not more than 3 nights.
Such a bad experience never again
Worst hotel in which we stayed in the Philippines, it is a pity since the location is good but definitely not for an international clientele. Good for them that Filippinos are patient, enduring and don't want to complain. We are trying to introduce a claim on their web site since the management at the hotel said that they could not record it, but so far no answer.