I will give credit where it is due....the Paradisus is a clean and upscale resort. The…
Nice stay and service!
This property advises that it adheres to Yes, Yes, and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。18 歲以下住客禁止進入 SPA。
18 歲以下住客禁止進入 SPA。
此住宿確認有遵循Intertek Cristal (國際第 3 方專業機構)清潔及消毒指引。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
Absolutely amazing! Loved the quiet room, comfortable beds, spectacular service, attentive staff, very accommodating. In the time of pandemic this isn’t easy to keep customer always happy, especially in a place like p restaurant where
Martina, 5 晚家庭旅遊, 2021年04月01日
Service was perfect, the only thing i can say its the AC never were cool enough for me on my room
4 晚家庭旅遊, 2021年03月15日
Second time at paradisus Playa del Carmen and we weren’t disappointed. And we can’t wait to be back again . The resort is running on low staff , so expect delay in getting checked in to your room , and longer time to get your drinks . Still the most amazing experience with all the staff members . So be patient with them .
3 晚浪漫之旅, 2021年03月15日
Staff was amazing and food was fantastic, despite covid and occupancy wing so reduced we enjoyed ourselves
3 晚浪漫之旅, 2021年03月08日
The property was extreamely precautiouse they cleaned anything anyone would sit or touch. Desinfect your luggages the rooms. We love how welcoming staff can be. We had such a great time we are planning to come back in a few months.
6 晚浪漫之旅, 2021年03月06日
The resort is very nice all employees are very polite food is very good we had great time!!
We stayed at Paradisus for 7 nights. It was great. We were a group of 10 people. They were always able to get us dinner reservations at the same time. The covid test was easy to get back home. My son also got a ear infection while we were there. They activated the included hotel insurance for us. Within two hours they had a doctor at our room with antibiotics. Thanks you to all the staff at Paradisus we had a great time. We will be back next year.
7 晚家庭旅遊, 2021年02月27日
We had a great stay at Paradisus hotel! It’s a very kids friendly place, with fantastic kids club filled with activities. The food is prime and stuff is very nice and friendly. During our stay we had only 1 negative experience, when for some reason our friend was refused towels at the beach. Our concierge dealt with it promptly, however it left a weird feeling... Apart from that, we do recommend the hotel to stay, especially for families with children! :)
I have never been more appalled by the unsanitary conditions and lack of concern that a hotel had for its visitors. 24 hours into our vacation, my boyfriend became violently ill due to severe food poisoning (with a confirmed diagnosis from a doctor, saying it was from the food on-site as we did not leave the resort). A doctor come out to see us multiple times and even after being given multiple prescriptions and a vaccine, the sickness didn’t start to subside until the day we checked out, four days later. I had presented the hotel doctors’ notes and was told that the doctor’s opinion was not conclusive evidence that this was due to food ingested on their property and they required lab work to support that diagnosis. In addition to the food being unsanitary, it was just downright awful, and the worst quality of food I have seen at any all-inclusive. We also paid for a “premium experience” romantic dinner on the beach, and were so disappointed to see when we got there that our “beach view” was hidden behind trees and they refused to move us to the empty cabana with the full beach view we were originally promised. I was uneasy sleeping after finding massive cockroaches in our room. The room was deteriorating with broken doors and drawers that wouldn’t close. After expressing all of this to hotel management, they deflected all responsibility. The unprofessionalism of this staff is unlike anything I’ve ever experienced. This will be the last time I ever stay in a Melia property.
Leah, 5 晚旅遊, 2021年02月25日
Staying at this property was like staying in the middle of a nice pristine secluded jungle somewhere that nobody would ever find you. Something I never imaged! From the moment we arrived we felt like Royalty. We were greeted by the bellman and assisted to the lobby for check in where we were met by a young lady with welcome drinks (much needed after a LONG 10 hour travel day!) Check in was quick and easy for the most part. Isis was our Concierge, she was AMAZING. She will do ANYTHING you need. You MUST go for a tasting at Don Julio Tequila bar with Julio....he is so sweet, give him a hug for me! Go to water yogo and say HELLO to Topher for me, that man can DANCE! Ask Luis at the swim up bar at Sunrise grill for his Luis Special drink...you won't be sorry. Sidharta, the manager of the Reserve area helped us so much....even though we didn't stay in the Reserve area! There is so much I want to say about this property but I am going to run out of words. Just GO! You won't be sorry. They are always cleaning, it is super safe. My only complaint, if you can even call it that, is that our room 2201 was right across from the North Bar where they have the night club in the evening and the music is VERY loud. You can hear the thumping in the room even, so if that bothers you, don't stay on that side. It didn't bother us enough to complain, since most nights we enjoyed the music outside on the balcony with some wine. So in a nutshell....JUST GO!
7 晚浪漫之旅, 2021年02月21日