We book the highest level room (sea front pool suite) for 2 nights. When we arrive, the nightmare get started.
1. The swimming pool and Jacuzzi are just in front of the public swimming pool. Absolutely no privacy because the distance is so near !!! When we ask to change the room, we notice all room has same problem, no privacy!! The staff can't find any resolution. We downgrade the room to suite without pool to have more privacy. However, we can't get money refund or any compensation.
2. In the evening, we notice that there is a couple having "romantic dinner"just below our balcony. We can see everything of them, like in the zoo. Very ridiculous hotel design.
3. After 2 days of terrible stay, we check out and ask for transfer bus to airport. The reception arrange their hotel bus which is double price of the taxi. On the way to the airport, the bus driver use his IPad and mobile phone all the time while driving. Unbelievable!!! The management of the hotel has very big problem. This hotel totally ruin our holiday in Bali.
Never spend money on this hotel!!!!