海德堡霍夫歐洲酒店 - 海德堡

The desk staff and concierge were wonderful: helpful, prompt and friendly. The rooms were beautiful, and the breakfasts offered a huge and delicious variety of cereals, breads, eggs, meats, cheeses, juices, coffees, teas, and more.

Excellent service elegant comfortable style. Very very personable toward solo woman traveler A family owned hotel. One feels very much at home here.

The room was uncomfortably hot with no air circulation. After several complaints we were given a fan. Some of the staff was less than positive, and condescending, others were excellent.

Private Old World style hotel with perfect service and gracious owners who have a strong presence on the property. We stayed in Jr. Suite (325) for 5 nights which was huge by European or American standards. The furniture (sofa and chairs) in the bedroom and loung areas looked pretty but didn't deliver the comfort expected for lounging. We sampled all menus except dinner in the formal dining room and really enjoyed the breakfast buffet & room service, lunch in the garden restaurant, and nibbles in the lounge and bar area on most nights. Quality of food and service is excellent. The only reason we couldn't score a 5 is that while the hotel is making updates and upgrades, our room has yet to meet its makeover. The bathroom was huge and entirely functional, however, aesthetically tired. As evidence, when is the last time you saw (if ever) an ash tray above the TP holder? It doubled up nicely as a mobile phone holder! The hotel celebrated 150 years this year and has created a jubilee magazine shared with guests which was interesting read. It is clear the staff who work for the family are dedicated and treated as if family and the service delivered from every Dept clearly shows. Our thanks to each of you whike we stayed in your home to kick off our holiday season in Germany.

The hotel is quite fine. The staff was overall very nice and helpful. We had two rooms, one was updated and the other needed updating. I wish we had 2 updated rooms, as the one that wasn't updated had old stained carpet, and the bathroom wasn't as "new" as the other one was. We also didn't have adequate towels, but when we did call housekeeping to change sheets on our bed after we spilled water all over them right before bed- they were super prompt in getting up to our room. The breakfast was also fantastic. Service there was good too! There's a spa in the hotel, but I didn't see it. Wish I had... next time I suppose.