The hotel shuttle was broken for the pick up at train station so the staff asked us ride taxi and the hotel will pay the service later. However, we rode the taxi that was not payable by the hotel. The hotel should arrange the taxi and tell the guest which taxi instead of asking guest to find taxi themselves.
Vicky
Vicky (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2018年4月18日
Ching I
Hotels.com 真實旅客評價
10/10 完美
2018年2月25日
A hotel located in quite area
Hotel Matthiol is located in a quiet area which takes around 15 mintues by the hotel shuttle bus. We have the fondue for dinner inside an outdoor transparent tent which is very special and romantic. The service of the staff is excellent. It takes around 10 mins walk from the hotel to the downtown and cable car to the Matterhorn. The view from the balcony of our room is just fine since it’s not facing to the Matterhorn. The only required improvement is the water leakage problem of the shower area.
Besides I found lipstick print on the glass, everything is perfect.
House keeping service have to improve for 4-star hotel
Location is far from train station but free shuttle provided.
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2014年7月17日
非常棒的飯店
設施豪華、住房舒適,可惜到景點較遠,不方便~
Fifi
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
Awesome
Really nice hotel facilities and staff. Nice and quiet area away from the busy main strip, but can still easily walk over. Thank you for the upgrade too!
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月12日
A Jewel in Zermatt
Lovely charming boutique hotel slightly off the beaten path and out of the chaotic center of Zermatt. The staff was beyond lovely and accommodating. The restaurant on site a hidden jewel and food was beyond delicious. Even if you’re not staying here, give the restaurant a try.
judith
judith (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月25日
Magnum
Magnum (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Steve
Steve (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月4日
Great place
Surinder
Surinder (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月27日
Mathew
Mathew (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月18日
Super schön! Ein Traum
David
David (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月5日
This is a fantastic place to stay in Zermatt. The property is away from the main dining and shopping district which was important to us but e say enough to walk to town to eat or shop. The hotel is new, modern and very clean. The restaurant on site is very good which allows you to stay close for breakfast and dinner. The staff were very attentive and responsive. Highly recommend this for a trip to Zermatt.
James
James (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月2日
I had a relaxing stay at this hotel and would book here again in a heart beat :). Great customer service in a perfect location
Todd
Todd (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月30日
It was a fantastic stay - we wanted a smaller hotel feel in the alpine area. Service was amazing!
John
John (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月18日
Best Stay Ever
This was the most incredible hotel I’ve been to in a long time. The staff go above and beyond to make you feel relaxed, welcomed and luxurious. The property is clean, beautiful and safe. The rooms are breathtaking and the restaurant Filet et Files was a special treat. I will be booking again!
Natasha
Natasha (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月13日
This property is exceptional! Modern and well appointed. Room was perfect with a Sauna. Steam-room, and large bath tub!! On-site restaurant for dinner and breakfast was outstanding.
John
John (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月13日
Service was outstanding. Property was amazing. The room included a luxury soaking tub with bath salts, dry sauna and steam shower. Slept with the windows open and woke to the lovely sound of birds chirping. Wonderful bar and outdoor patio area. The front desk kindly assisted in helping us find a hotel at our next destination. The hotel shuttle driver was super kind.
Brent
Brent (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月5日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月1日
Lovely staff, with exceptional room and views. Highly recommend. Hope to return!