西新宿東急酒店 - 東京

I never had such a bad experience living in Japan Hotels so I take the effort to give this bad comments. The staffs in this hotel are totally rude and unhelpful. I was surprised the staffs would call you in the morning and yell at you to wake you up. They don’t speak in English and expect you to communicate with them in Japanese. And when they found out you are not local, they would not try to listen and just throw in random English words. At one point, the staff yelled at me saying “You! check out! Now! Why not now!?” That’s just ridiculous to me while I was really trying to be polite to him. Tbh I always try to be polite to Japanese people and I respect this country a lot. This hotel is exceptionally Bad, Impolite and Offensive! The rooms are extremely small. I know that Tokyo hotels are usually small but this one has some bad design which make it extraordinary small. Not sure if the bed is for my suitcase or for me. As a traveler, morning in a foreign country is important, I want a peaceful and lovely morning but this stupid hotel give me the worst attitude that I would remember for the whole trip! If you want a memorable trip, do not stay in this hotel. And I would absolutely not gonna be back to this hotel and the entire chain of this hotel. I understand they provide a cheaper price but there are many option out there so much better than this one! I would not hasitate to tell my friend how bad the experience was. And I demand justice !

房間空間雖然不是很大，但就一個人而言，已經足夠了 房內設有私家洗衣乾衣機，而且入住更送一包洗衣粉，超級抵讚 早餐是自助餐，只是500円

Bad breakfast, quite old facility. Only one cheap toothbrush in the restroom. Only good thing is the wash machine, quite loud thought.

房間非常舒適整潔，旁邊有便利店及麥當奴，距離新宿鬧區或車站路段較遠，回酒店後不會再想行出去，不建議大行李者，但附近寧靜環境舒適，物有所值

Very good location, need works on the flush toilet.