Reception staff, not very welcoming. Hardly spoke, just asked for ID. When asking staff on the door of the K-lounge what the daily event was that day, they didn’t know. Kolors restaurant staff telling me I have to pay for breakfast when it was included. When I asked for and iron and ironing board, the iron I was given was out of the Ark, something your Gran would have put on the harth to heat up. Bath Towel had a large hole in the middle of it. When pressing the Icon identified buttons on the room telephone none matched the department required. Oh yes, highlight of my stay, while sat in the K-lounge enjoying the resident band, my girlfriend and I were subjected to the scene of someone vomiting all over the floor in front of where we were sat. Stay was very disappointing to say the least.
