Nice and helpful staff
Overall the facilities are ok but the flushing of the toilet wasn't strong enough
Not many options of restaurants around but you can try using deliveroo to get what you wanna eat
真實旅客
2 晚行程
Expedia 真實旅客評價
8/10 很好
2015年8月2日
Good
Good
Chun Hong
Hotels.com 真實旅客評價
8/10 很好
2013年10月3日
Sunny
Hotels.com 真實旅客評價
6/10 不錯
2025年2月26日
Working Away
Receptionist very friendly and helpful, breakfast and snacks served in the leisure suite - separate building. The rooms were RED hot, too warm. I had very noisy guests above me, the hotel couldn’t change that. But it did sound like a heard of elephants were above me - all night. Shower rather than a bath, shower is a power shower and was good, Elemis body wash and hair wash in rooms
Hotel very central for North East and easy access to A1/major routes
Kathy
Kathy (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月20日
Sebastian
Sebastian (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月7日
Bathroom problems
Room was clean bed comfortable.
Bathroom was terrible.
Toilet wouldn't flush. Reported to reception immediately, told to push both buttons, this made it work, but obviously a known problem.
Sink tap hjad no handle and was very loose in the sink. Reported on feedback form. Reception came to room at 1030pm when we were already in bed.
We reported the problem the next morning, reception said it would be sorted or we would be moved to another room.
On returning the evening reception did not know anything about it. Offered a room change, but as we had a long day we just put up with it as we needed to go out immediately. Very disappointed as we had paid £75 a night for a poor experience.
Steve
Steve (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月5日
Jan 2025
ceiling caved in within reception, booking promised access to gym, upon arrival i was informed access would be £15. Hotel and room very tired. will not be staying again
Daniel
Daniel (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月24日
Geoffrey
Geoffrey (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Clair
Clair (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Bathroom sounds travel throughout from other rooms.
Mary A
Mary A (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Mark
Mark (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Ben
Ben (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月13日
Joany
Joany (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月12日
James
James (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月11日
Decent hotel for an economy price
Surprisingly good accommodation here at this hotel.. on the same site as a Bannatynes gym and pool which also serves some food and close to other restaurants and bars .. it actually has a bar and the room was pretty decent overall for a very good price .. would recommend
stuart
stuart (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Robert
Robert (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
Lil stay in Durham
The bed was lovely, comfortable and big.
The shower was superb, defo a highlight.
Was gutted that our tea/coffee wasnt replenished so we could have a cuppa before we left (stayed for 2 nights).
Room was a great size.
Would have liked some more spa essentials in the bathroom such as moisturiser, thought that would have been a nice accompaniment for the stay. There was shampoo/conditioner and body wash in the shower.
Overall was a good stay, in a good location for a wedding we were attending.
Kirstie
Kirstie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Great for an odd night or two
Staff were very polite and welcoming. Only downside, if you wanted breakfast you had to walk across the carpark to the next building for dining.
Kay
Kay (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Ok for the price
Caught out by the fact that the spa was 100yds from the hotel. Very basic serivce and breakfast at the spa. No complaint given the price
Howard
Howard (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月27日
Very basic, poor food offer
Very basic hotel, requiring refurbishment. The main problem: they offer brekfast using a Gym structure 50-100m away out of the parking. This structure is not suitable for food and the breakfast is very poor and NOT cheap. Apart from this, there is no agreement with the hotel and you have to sign a book each time you enter. Sure I'll NOT came back.
Francesco
Francesco (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月22日
Two night stay rooms were very nice clean.food in the health spa wasn’t great so ate out rather than on site
Dale
Dale (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月21日
Freezing!
Stayed when there was snow and sub zero temperatures, electric heater in the room did not work, advised reception after first night, this was still not repaired after my 3rd night. Checked out voiced how terrible service was, got an apology but no discount for the premium room I’d booked and paid for. Will definitely not visit again and will steer clear of all Bannatyne hotels in the future.