裝飾藝術風格酒店，設有 2 間餐廳，鄰近發現綠色公園
Upon checking in on Sunday, June 13 at approximately 5:00 p.m., Nyamal, the front desk…
It was Hott parking is horrible and valet is really expensive
此住宿聲明其有遵循CleanStay (希爾頓)及SafeStay (美國酒店業協會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
可攜帶寵物但需額外收費 每隻寵物每次住宿 USD 50
泳池開放時間為 11:00 至 18:00。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗；客房大門於清潔過後進行密封處理。
每間客房在各次預訂之間會留空至少 48 小時 日。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
寵物按金：USD 50 / 每次住宿
The a/c wasn’t working properly and they ran out of towels one day..
Chelsea, 3 晚家庭旅遊, 2021年06月11日
Close to minute maid. There is a 50 dollar parking fee at hotel(hidden fee)? Overall good.
Beto, 1晚好友同遊, 2021年06月02日
Facilities in the restroom were in disrepair. Elevators were intermittent. Pool had reduced hours and NO towels multiple times. There is absolutely ZERO food choices for kids and all the restaurants around the hotel close early. Auto Valet service allowed harmful residue to drip on our windshield and did not care until we offered a complaint. Hotel GM has yet to call.
2 晚家庭旅遊, 2021年05月28日
Absolutely wonderful service, everyone was so nice, rooms were super clean, our hot water in our shower didnt get super hot but it was hot enough to shower with. The breakfast was yummy, the gym was clean, the pool and hot tub were nice and relaxing and the complimentary drinks were awesome!!!
Amber, 3 晚家庭旅遊, 2021年05月13日
It was a great experience. Clean hotel. The room was a Nice size for 5 people. Hotel staff was very friendly. The valet service was a great touch. Loved how they gladly got the car for us when we wanted to go shopping. Breakfast was excellent!
Mary, 1晚好友同遊, 2021年04月15日
Overall the stay was good. One of my biggest complaints was the breakfast. We specifically stay at Embassy Suites because of the great breakfast offered, but because of Covid it was changed to a set grab and go, which we didn’t know about. First, we had to wait around because they ran out of breakfast sandwiches, then our sandwiches were just the frozen Jimmy Dean kind and they weren’t cooked all the way through. Pancakes were basically eggo brand and you had to heat them up in the microwave in your room (specific directions from staff). All of the drinks in the bag were room temperature, as was the soda offered. It was disappointing because for the amount we paid it should have been better. Holiday Inn provides the same stuff and is cheaper. Also disappointed that valet is $38+ tax a night and the only other parking is in an open paid lot, not affiliated with the hotel. Aside from that, the room was comfortable and clean and in a great location. I’d stay there again, but not until they re-open their usual breakfast.
Jaime, 2 晚家庭旅遊, 2021年04月02日
Air conditioning in room didn’t work. It was 74 degrees in the room.
Mandy, 1 晚家庭旅遊, 2021年03月27日
Overall it was okay. The room had so much space and it was okay. This was a family trip and my kids enjoyed it especially the pool. The only things that I did not like was that the towels were not clean. One towel that we pulled out had hair. Another thing I did not like was that when I went to get breakfast it was in bags. When I walked to the beverages I did not know there was juice already in the bags and as I grabbed a juice the lady serving the coffee was so rude telling me to put the juice back. She did that in front of other customers and never gave me the coffee I wanted saying I already had water and juice in my bag. Even though I saw her handing out coffee to others. Those were my only two issues. Front staff was nice.
Sara, 1 晚家庭旅遊, 2021年03月26日
The location of the hotel is great; within walking distance to playgrounds, stadiums, the convention center and graffiti park. Rooms were nice and clean. View was great. There was a little rust on bathroom fixtures, but not much to complain about. The bad news is they are simultaneously failing to make a COVID-safe stay, and overplaying COVID as an excuse for shortcomings. Namely, they were several hours late having our room ready for checkin because of “COVID-related staffing issues”, and they closed the (awesome) outdoor rooftop pool at 8:00 vs. the advertised 11:00 because “COVID”. All of that would make some sense, if not for the front desk wearing their masks like a chin strap, and the ~50% of the guests there walked around maskless without any staff confronting them or affirming mask policy. As a result, things like the early closing of the pool felt like annoying token gestures that ignored the actual and prevalent COVID-safety problems of the hotel. Ultimately, we’d probably stay there again in the future, but probably not till the pandemic blows over.
Patrick, 1 晚家庭旅遊, 2021年03月13日
Hilton/Embassy Suites should update the site to indicate that no housekeeping services are available unless you are staying for more than 3 days but even then, it will only include new towels. Hallways are littered with trash bags and dirty towels. The hotel staff consists of a small skeleton crew who barely answer the phone coupled with every other person that is going to the front desk are complaining about room tempatures. We had a consistent 69 degree tempature in our room with no ability to turn off the forced air. When we attempted to get help, we were in que with 15 other people with rooms set from 65-86 degrees. My family and I had constant nasal drip from the air being at full blast the entire time. Also, fresh breakfast is not availabe-just to go bags and no complimentary happy hour is available at this location. My guess is that it has little to do with the pandemic and more so to do with lack of staffing evidenced by the lobby restaurant Hearsay on the Green having full service with non-existent social distancing.The last 2 ES we stayed at a few months prior still offered fresh breakfast and happy hour-To Go! We switched from Hampton Inn and Suites to get freshly made breakfast and not buffet style dishes but would have stayed there if we knew that ES had cancelled 2 key amenities and 1 necessity, keeping the hotel clean, that makes them stand apart from Hampton Inn and Suites. Just FYI for those deciding where to book when coming to downtown Houston.
Carrie, 3 晚家庭旅遊, 2021年03月06日