No slippers, otherwise it was good. The bed as usual was very comfortable. Thanks
此住宿聲明其有遵循Clean Promise (洲際酒店集團)及Ecolab (環球第三方專家)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
可安排提早入住，但需額外支付房價 100% (視乎供應情況而定)
早餐費用每位約為 KZT 4400 至 KZT 5600
機場接送的收費為每位 KZT5000 (單程)
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗；客房大門於清潔過後進行密封處理；住宿採用靜電噴霧清潔消毒。
每間客房在各次預訂之間會留空至少 24 小時 日。
此住宿確認已遵循Clean Promise (洲際酒店集團)指引採取清潔及消毒措施。
Awfull smell was in the room, and I was so tired to go downstairs and change the room.
1 晚旅遊, 2019年11月05日
It was very nice place with a very good restaurant. The food in the restaurant during lunch was excellent, but the portions were really small. The breakfast was superb!!
2 晚浪漫之旅, 2019年10月30日
Housekeeping did not clean room Bedsheets has holes in, curtains did not close and the room was on busy highway so constant noise
Steven, 4 晚旅遊, 2019年10月05日
6 晚商務旅遊, 2019年09月28日
I booked (and paid for) a king. I was downgraded to a (very narrow) single on check in. No offer of any compensation was offered. I even had to pay for breakfast. The staff said sorry, but they were full. “Sorry” doesn’t give me what I paid for.
James, 1 晚旅遊, 2019年09月26日
I told them the TV reception was poor. The technician came and couldn't fix it, and left. No follow-up. The burgers from room service were average at best. The toiletries were poor. The breakfast buffet was good. The price overall for the room was good. The overall experience just felt average.....
Mark, 2 晚旅遊, 2019年09月20日
Arrived at about 6 am but room was not ready. Waited for about an hour, front desk said that computer was down. Just sat. Room was tidy and clean. But there were stains in the WC. Room cleaning was a little shoddy. Breakfast was ok. Staff were neutral. Letter apology came later, unaddressed; ie standard reply, and offered only a drink at the bar.
Koon, 4晚好友同遊, 2019年09月17日
We arrived at the hotel at 5 AM but the room was not ready until 45 minutes later though we paid for the room starting from the previous day. The staff neither apologize nor compensate us for the inconvenience. One night two men somehow opened the door and walked into my room at about 4:30 AM. They ran away when I was awaken and shouted at them. I informed the hotel but there's no follow up.
Jackie, 4晚好友同遊, 2019年09月17日
Giod location about a fifteen minute walk to the square.
Jim, 2 晚旅遊, 2019年09月12日
I have never stayed at a hotel with this many unfriendly staff. They treat everyone as potential thief
4 晚商務旅遊, 2019年08月03日