It was a wonderful stay! I highly recommend it for everyone! 😊
Every thread great. Excellent service at the hotel restaurants. Food was great and all…
This property advises that it adheres to Yes, No, Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global) cleaning and disinfection practices.
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。18 歲以下住客禁止進入 SPA。
18 歲以下住客禁止進入 SPA。
住宿經過專業清潔；住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗；住宿採用靜電噴霧清潔消毒。
此住宿確認有遵循以下清潔及消毒指引：Safe Travels (世界觀光旅遊委員會)及Intertek Cristal (國際第 3 方專業機構)。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
IBEROSTAR HOW DISAPPOINTING YOU WERE! From the start they were trying to sell us a membership, non stop... We booked the Beach with a beach access room. The room was clean but the bathroom sink and bathtub was cracked several places with many bad repairs. All buffets and some specialty restaurants are open air and super hot. The reception and surrounding water areas where a mess/dirty and not taken care of. Only two of the four nights we were allowed to book at restaurants and only the open air Italian restaurant was available. All bars except the lobby bar close at 530 and it was a 15 min walk. We are world travelers and experienced a lot yet NEVER received such bad customer service! Lines of people complaining about their stay in the lobby. We upgraded our "daily pass' each day and every day customer service told us a higher amount than the day before. It was so bad my wife was crying because the manager was going to doc the pay of an employee who accidently quoted us the wrong amount for something. JUST STAY SOMEWHERE ELSE. There are many other properties to chose from in Playa del Carmen.
Shawn, 4 晚家庭旅遊, 2021年06月16日
Our second time to stay at an Iberostar property and loved both experiences. This is a beautiful hotel with friendly staff (like Joe the bell boy) and is clean and well maintained. Food is great with lots of variety and things to do during the day. Would highly recommend.
Chad, 4 晚旅遊, 2021年05月15日
Hotel in good conditions ! Great Staff !
Alexandre, 3 晚家庭旅遊, 2021年05月11日
Their pseudo system doesn’t work. Worst all-inclusive I’ve experienced. Check-in was a 5-desk process that took 45 minutes. They try to sell tours and services. The food is mediocre. To say that the buffet was the best option should tell you something. The Japanese restaurant was supposed to be their best: the ramen soup was described as “the traditional Japanese soup with spaghetti and mushrooms.” The food was full of soy sauce and butter to make it somehow tasty. Then on Monday, I had a big breakfast at around 9:30 after my other fiasco: the Covid test. So, I went to the beach and was not hungry 3:30. I was expecting all the main restaurants to be closed, but I was hoping for at least a snack. When I asked, I was told the snacks kiosks were not operating and that everything was closed until 6:00 pm. I could not believe that an all-inclusive did not have anything available! Then there’s the antigens Covid test. On Sunday I told them I needed a test Monday. They said “be here at 9 with passport and $35”. I did that. That morning everything was chaotic, no system whatsoever. I finally talked to someone: he directed me to the convention center. There I had to fill out a form and a registration. Was take to another room. Then finally to the testing room. That guy told me that because I had that piece of paper I didn’t have to pay. The results never came. Had to find a place to do the test the day of my fly. Didn’t hear from them at all! There are better options & less expensive!
2 晚旅遊, 2021年04月25日
Overall the employees have the best customer service. The stay was amazing I had no problems with anything. Food was good I thing breakfast and lunch was always better than dinner. I would recommend for anybody to stay.
6 晚家庭旅遊, 2021年04月21日
Very tropical, a lot of trees , a large variety of wild and friendly animals.
3 晚浪漫之旅, 2021年04月19日
Las albercas y comida buenísima
4 晚家庭旅遊, 2021年04月19日
Excellent staff!! The experience was AMAZING! My friends and I had such a blast! Everybody that works at the resort is friendly and welcoming. Special thanks to the bartender Fernando. He made the best drinks! Also, Osiel and Leslie, for being such great entertainers! Definitely a place to return! P.S.: we really think that the management should reconsider the staff uniform. It’s very hot in Mexico, and I do believe they would be more comfortable wearing lighter clothing. Just a constructive critique :)
9 晚浪漫之旅, 2021年04月08日
Beautiful property, excellent beach access, coatis everywhere. The resort is large but there is a complimentary shuttle so getting around was easy. Buffet can be a bit repetitive but food was good. Our room was excellent but the stairs outside were unlit and REALLy dark at night. They need to fix that.
7 晚家庭旅遊, 2021年04月03日