There were many issues about this hotel The room that we got was dirty. There was no…
Most of the employees were not friendly and did absolutely nothing to accommodate any…
This property advises that it adheres to Yes, Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global) cleaning and disinfection practices.
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。18 歲以下住客禁止進入 SPA。
18 歲以下住客禁止進入 SPA。
住宿經過專業清潔；住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日。
此住宿確認有遵循以下清潔及消毒指引：Safe Travels (世界觀光旅遊委員會)及Intertek Cristal (國際第 3 方專業機構)。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
The staff was wonderful, and the property was good. Hiwever, the food wasnt cery good, and I got an outer ear infection. I suspect that came from the pool. It was fine for me as a solo traveler, but I doubt I would return. Many other options.
Kevin, 2 晚旅遊, 2021年04月26日
After reading a lot of the recent reviews I was a little hesitant to book this hotel. I am so glad we stayed here. We got an ocean front beach access room and it couldn’t have been more lovely. Yes, this room is the farthest from the lobby but shuttle services ran every 10 to 15 minutes so you just have to be prepared for that or walk. Some of the restaurants were closed due to Covid but it didn’t feel very restrictive in the main buffet was delicious and had lots of choices. The beach was well-maintained and The pool was gorgeous. Be very specific on what type of alcohol you want added to your drinks as most of the mixed drinks I’ll taste pretty much the same at the pool bar.
Pamela, 6 晚旅遊, 2021年04月25日
We loved the place but we spent too much time trying to schedule anything. Reservations, Covid test, waiting for the tram...
Meaghan, 3 晚家庭旅遊, 2021年03月29日
Where to start... First of all, this hotel IS CLOSED. They lure you in, but the Paraiso del Mar is not open. Before I booked this hotel, I emailed them asking if the restaurants and facilities were open. I got a reply from Efrain Garrido, saying that "only there are some occupancy restrictions in the restaurants". I took this precaution, because we are a family of 7. Since it was the only restriction, I went ahead and booked 2-2 queen rooms, with "sofa beds". We got there, after a 6 hour flight at around 10pm, with 5 very hungry kids, only to find out that the hotel was closed and they had moved us to Paraiso Beach. (Nobody mentioned that on the email I sent a week before). Not only that... they only had a 2 queen and a king room, and the sofa bed was not a sofa bed, it was just a sofa. They said they would send 2 extra beds. Already mad, but tired and hungry, I told them to just give me the room but that we needed food for the kids. They said the bell boy would take us for a snack before heading to our room. The bell boy had no idea and said that there was no food in the hotel after 10pm (I later found out that they did have a coffee place with croissants, sandwiches and snacks in the adjacent hotel, open 24hrs) The beds did come, after 4 calls, at 1:30am. Imagine having 5 hungry, tired kids, with no food and no place to sleep. It was a nightmare. The story goes on.........
David, 6 晚家庭旅遊, 2021年03月28日
Staff was amazing - however - we were not aware of all the activities that were offered until almost our last day. I felt they could have done a better job of informing us of the daily activities. Restaurants were always "booked". BUT the wait staff was amazing. Rooms cleaned daily - Lobby was clean - all facilities were clean clean clea
4 晚浪漫之旅, 2021年03月18日
The proximity to the beach from the room was excellent. The staff were delightful. The rooms were a bit run down. Only half of the building were open- some staff said due to COVID while others said construction. Their shopping area was closed. Most dining places were closed.
3 晚浪漫之旅, 2021年03月06日
Great hotel, friendly stuff, beautiful place to stay. Highly recommend!
6 晚浪漫之旅, 2021年03月03日
The Iberostar Paraisao Del Mar was clised when we got rhere, you sold us a trip where the hotel was closed, we then got sent to another hotel and it was closed too until another hotel took us.
7 晚家庭旅遊, 2021年02月27日
The staff was amazing. The grounds crew does beautiful work. The kitchen staff was very attentive. The entertainment team makes sure you're enjoying yourself as well!
Service was slow. The wait staff at 2 of the restaurants took over 20 minutes to even come take our drink orders. We were ignored when asking for items. Even at the buffet, we had to wait a long time or flag someone down to get more coffee. The food was good. Better than a lot of all inclusive resorts I have stayed at in the past. The majority of staff we did interact with was friendly, especially the entertainment staff. It took them over an hour to check all of us into our rooms (7 rooms). Anything you had to do at the front desk was extremely slow. And you didn't feel as though they were there to help. It was if you were a burden for them. Very disappointed in the attitudes of the front desk staff. Overall, we had a good time. Not sure if I would stay again.