We had an amazing time at Iberostar, we stayed on the Quetzal side since the Tucan side…
Beautiful beach and pool. Great food. Very friendly staff. Surprising number of…
This property advises that it adheres to Yes, Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global) cleaning and disinfection practices.
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿經過專業清潔；住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日。
此住宿確認有遵循以下清潔及消毒指引：Intertek Cristal (國際第 3 方專業機構)及Safe Travels (世界觀光旅遊委員會)。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
Fantastic service, beautiful resort, and unforgettable vacation experience. The staff especially always made an effort to make our day and make our vacation fun and relaxing. Will definitely be returning to iberostar.
6 晚浪漫之旅, 2021年03月14日
My parents, sister, daughter and I had a great time! The entertainment team made our days so much fun! We loved MR. FLOWERS and the whole entertainment team (flowers, christian, fernanda, enrique, ramses and javier). Flowers was soo sweet to my toddler and my special needs sister and they all made time around the pool so FUN! The food at the restaurants was great (reservations required) and the trips outside of the resort were beautiful-- cenote azul, etc. We will be back soon <3
9 晚家庭旅遊, 2021年03月10日
Loved the beach, lagoon pool with many lounge chairs plus shade with palapas, loved the jungle landscape & exotic birds (pink flamingos, Tucan, parrot, etc). Pool had deep water (so bring a float).
3 晚浪漫之旅, 2021年03月05日
I liked that it had lots of animals and felt secluded but with that also came mosquitos that I don't remember at other resorts. The food was the same thing every day breakfast lunch and dinner which got old after a week stay.
After we solved certain "issues" with my assigned room, I was allowed to switch to a better room which views the jungle area inside the resort. This jungle area is the true asset of the Iberostar Tucan/Quetzal combined resorts: howler monkeys, coatemundis, pheasants and more; small cenote openings .. Staff honored me with flowers after the room problems.
Jessica, 3 晚旅遊, 2021年03月04日
Great experience on this resort. the overall background of nature, Mexican style room and beach is impressive to say the least. About Covid-19, it could use some additional efforts at the restaurants, even though, the masks are "required", this requirement is not enforced.
8 晚家庭旅遊, 2021年02月27日
The property has a jungle incorporated into the property and there are lots of animals to see. It was great for the Kids
8 晚家庭旅遊, 2021年02月26日
Bad choice for my honeymoon.... Check in was staff was ok. Room was very outdated, bathroom smelled like a public bathroom. AC in the room did NOT work, I called front desk to please change my room and they decline saying that while having dinner an maintenance staff will go and fix it... that never happened came back after 2 hours to a very hot room. Called again (this is already midnight waiting for it) until finally someone showed up saying that they had to restart the unit because it was off. He allegedly re started and nothing happened. At that point I was exhausted and fell sleep sweating. Got up pretty early and tan out of that place. Bellman Mauricio was amazing and super attentive that’s they only good experience in this stay. As per the dinner no food variety, the breads tasted like from a carton box super dry and tasteless. It seems like they have a low occupancy because mostly empty reason why cannot understand if you are going to have only a few rooms ready why not checking first to make sure everything is clean and something sooo important like AC works. They ruined my honeymoon as we stayed there to visit a close park called xcaret. By the way my check in time Was around 8pm that day and can you believe that at 7:30am they knocked in our door to clean the room?!?! Really?!?! After going to bed asi late waiting for an AC that did not worked. We just left..... horrible experience
1 晚家庭旅遊, 2021年02月17日
I loved his tropical the resort felt. The food was hands down the best food I’ve had at a resort.
5 晚浪漫之旅, 2021年02月15日
Everything was beautiful and the staff were all friendly and accommodating. We can’t wait to go back.
6 晚浪漫之旅, 2021年02月14日