The ratings were very high in Hotels.com. Normally I can rely on them being fairly…
This property advises that it adheres to Yes, Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global) cleaning and disinfection practices.
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。18 歲以下住客禁止進入 SPA。
18 歲以下住客禁止進入 SPA。
住宿經過專業清潔；住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日。
此住宿確認有遵循以下清潔及消毒指引：Safe Travels (世界觀光旅遊委員會)及Intertek Cristal (國際第 3 方專業機構)。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
The nature, it was so much fun just to be around the hotel premises. Also the food was soooo good. Definitely would come back later.
5 晚浪漫之旅, 2021年03月15日
We loved our stay here. I’ll get the few negatives things out now. The food and drinks are overall pretty good however We wished that they would have more authentic Mexican food that they can do really well at. As an American, their attempts at Italian and American foods just aren’t that great. Our only other complaint would be that some features in the room our in need of update. Lack of outlets, the drain in the shower had a bad smell and draining noise coming from it (assumedly because it’s connected to the sewer main for the rest of the building). Besides what mentioned the resort is literally perfect. It incorporates nature very well with many trees and water areas. Lots of animals like monkeys, agoutis, and peacocks freely roaming the resort. The staff was amazing and friendly. The drinks were great. The location is perfect, not to close to town but neither too far away. Only a 5 min taxi ride to downtown playa del Carmen. I would highly recommend staying here over a resort in Cancun (unless you like Disneyland in Mexico) because of the serenity and location to so many great activities. (Cenotes, Cozumel, diving, and xcaret)
5 晚浪漫之旅, 2021年03月05日
The employees made you fill at home They were very helpful
3 晚浪漫之旅, 2021年02月26日
Me encanto la hubicacion del hotel, el.area.de.la playa esta especial, no es un hotel muy nuevo, perp esta bien, la.comida muy buena, el servicio.del personal excelente, excepto las.personas que estan en el lobby, no son muy atentas, pero a pesar de.esto si refomiendo el hotel, 😊
4 晚家庭旅遊, 2021年02月21日
This resort was amazing I've been there before but for some reason I didn't enjoy its amenities that time. We stood for eight days and by the end of the trip we felt it wasn't enough time. Staff are super friendly and kind we became good friends with the pool staff it was lovely. The staff work hard to keep the place absolutely spotless, and to make sure the they're guest are very well taken care of. My dad cried the day before we left because he was so greatful for the experience. Thank you Iberostar Quetzel & Staff
6 晚家庭旅遊, 2021年02月18日
Amazing experience of jungle, wildlife and beach in One all-inclusive place
3 晚家庭旅遊, 2021年02月15日
Beautiful hotel, and the employees make you feel like home, we will be going back soon, we loved it
4 晚家庭旅遊, 2021年02月13日
I liked the animals being within the property. If you like a connection with nature. This is a property you will like. The restaurants with reservations had great food. What I think they can do better is 1. Take off saying they room service, because they do not at the moment. And 2. Go around and ask to take peoples drink orders at the beach and pool. Instead of having to walk to the bar and make a line each time.
5 晚浪漫之旅, 2021年02月11日
The food was excellent with the Japanese restaurant standing out with several of the evening shows in particular the Classic rock and Disco being on the level of a Broadway show with lights, dancers, singers and choreography all top notch and unexpected for a vacation destination I mean these people really worked to a sparse crowd each evening. Due to the new Covid travel guidelines Iberostar arranged for testing to be performed at the resort and I think it was free which was a pleasant surprise. All in all a very pleasant trip! They do try and sell you their version of a time share but its not heavy handed. We would definitely go back or visit another Iberostar apparently they have something like 120 resorts around the world.
6 晚浪漫之旅, 2021年01月31日
Everything about our seven night stay in January 2021 was amazing. The staff was friendly and did a fantastic job of not only providing outstanding service, but they also worked diligently to keep the property clean. We felt much safer (Covid safety) in all areas of this resort than we do going to a grocery store in Illinois. The staff was constantly cleaning all areas. The food was also excellent and the service in all restaurants was incredible. The Japanese restaurant and steakhouse were our favorites, but the Mediterranean and Italian restaurants were also outstanding. There was a great variety of excellent food each morning at the breakfast buffet and for lunch near the beach. The Broadway show and Rock show were also fantastic. The beach and property were beautiful and we are looking forward to returning to this resort in May 2021.
7 晚家庭旅遊, 2021年01月24日