I wouldn’t bother staying at this resort. Aside from the staff being super nice and…
First, let me say that this is a beautiful resort with a beautiful beach. But I can not…
此住宿聲明其有遵循Intertek Cristal (國際第 3 方專業機構)及Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。16 歲以下住客禁止進入 SPA。
16 歲以下住客禁止進入 SPA。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 72 小時 日，並可經由外部走廊從建築物外面進出。
此住宿確認有遵循以下清潔及消毒指引：Intertek Cristal (國際第 3 方專業機構)及Safe Travels (世界觀光旅遊委員會)。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。
Everyone was very nice and attentive. Especially liked Beatriz, Octavio, Jessica, and Pasqual.
Frank, 3 晚家庭旅遊, 2021年04月03日
Don’t be alarmed on the drive up! It looks a bit sketchy, but trust me it’s beautiful once you get on the grounds. We stayed on a breakfast only rate which meant we could eat breakfast for free, but all other food/drink items had to be purchased a la carte. Outside of the food all other property amenities were made available to us at no add’l charge. A la carte prices at the resort were super reasonable and the food was pretty tasty. Not a ton of variety, but the best of any all inclusive I’ve been to in Mexico (pre or post pandemic). Breakfast was pretty standard as far as an all inclusive goes. The Italian restaurant was delicious and we ate there twice. We also enjoyed the hibachi. That being said, our service experience was terrible the first two nights. The restaurant staff was amazing, but at the pool it was clear the staff wasn’t prepared to accommodate a la carte guests. Many were confused and we wound up doing a lot of waiting for bills or just never getting service. On the third day I went to the front desk and within 10 minutes the pool manager was in front of me and personally guaranteed service for the remainder of our time. He absolutely came through on this promise. We basically had an assigned waiter for the remainder of our stay. Already planning a trip back, but would only stay on an all inclusive rate going forward. The waiting for bills and confusion was too much for me. It wasn’t worth the savings.
brette, 4 晚家庭旅遊, 2021年03月30日
Resort was okay...didn’t know it was 25/30minutrs from Cancun (also didn’t pick the resort). Everything closes early so if your hungry after 10pl forget about it. I went out y eat at Harry’s in Cancun there’s no way to heat up food. Hotel staff was unsure if they had a microwave or not. The check out process took about 40/45 minutes between that and standing in line ah the airport we missed it flight.
4 晚浪漫之旅, 2021年03月19日
we didn't like the restaurants 😕 the food was kinda sad without flavor
3 晚家庭旅遊, 2021年03月16日
Exceptionally clean, staff was absolutely amazing. The beach was super clean and beautiful
4 晚家庭旅遊, 2021年03月15日
Susan, 3 晚家庭旅遊, 2021年03月12日
Our stay was amazing. We were unsure what to expect due to COVID, but the hotel took good measures to ensure we felt safe and healthy. The room was clean, the cabanas were great, the drinks were never ending, and the service was excellent.
William, 4 晚旅遊, 2021年03月10日
loved it all. The staff and all the benefits inclused we great.
5 晚浪漫之旅, 2021年03月08日
Roberto was excellent at check in. Alaina was also a big help!! Juliets kept our room clean!!! Azucena was so good to me she made sure I had everything I needed! The spa is very nice and relaxing we went twice! I will definitely be going back!!
4 晚浪漫之旅, 2021年03月08日
Friendly staff great room service food was great at all of their restaurants
5 晚家庭旅遊, 2021年03月08日