Where to begin. The hotel is ideally located in Taormina. The staff is friendly and helpful. In particular, Sarah, in guest relations was incredibly helpful. This individual was exceptional. The hotel itself is very clean. The lobby is comfortable and accommodating. Had it not been for the particular problem that I am about to explain I would give this hotel five stars. Now for the problem. we were assigned a room that was apparently designed for handicapped individuals. This room had a shower which flooded the bathroom on every use. In order to take a shower we were required to roll up towels and dam up the doors to the shower so that we could keep the water in check. I have photographs of this problem and have added them to this review. Simply unbelievable! Little or no effort was made to resolve this issue or change our accommodations. So, the moral of the story is, do not let them book you into a handicapped accessible room because of the bathroom flooding problem. The rest of the room was fine. The view of the ocean and the town were outstanding. This could have been a great stay had it not been for the bathroom problem. Every time we took a shower, we had to go through an extensive process to keep the water from flooding the bathroom.
Timothy (3 晚行程)
Mary (3 晚行程)
Sarah was the most helpful. All her recommendations and reservations (beach visit) made our stay a joy. We will definitely comeback soon.
Your hotel room was so comfortable and for the first time & after many different hotel stays through all of Italy, your hotel had kleenex/tissues in the bathroom!
Angelo's smile and attention to detail were fantastic.
Diego (2 晚行程)
Wonderful staff and hotel. Will definitely stay again. Great views, super clean. Very friendly. Great location!
Ronald (2 晚行程)
was clean, the rooms were spacious, the pool was brisk and refreshing. The staff was amazing and so friendly and helpful, and the spa is definitely a must. We would go back for sure!
Jessica (3 晚浪漫旅程)
Leon (5 晚行程)
Central location. Amazing staff and room. Staff was very helpful and accommodating with vehicle parking and restaurant suggestions. Highly recommend.
Miriam (2 晚家庭旅程)
Jorge (5 晚浪漫旅程)
Great place in TAORMINA
Fabulous hotel, delicious breakfasts and extraordinary service. Angelo - what a GEM - was especially helpful and kind, assisting us with everything from car service to directions around town.