One of the best hotel for terrible services. Staff seems to be not trained well to talk with basic manners.
I was treated very poorly at the restaurant asking me to wait outside when I walked a few steps in, very rudely.
Ordering room services were difficult.
Checkout was terrible. Literally no services provided.
Although I must mentioned the restaurant manager was very apologetic and treated me well.
Incident after incident made it clear there is a systemic problem in this hotel.
Location island facilities are good, but expect a terrible service.
Don’t expect a smile from most at the hotel!!!
Being a good
Memeber of hotel.Com for over 10 years this is my first ever negative comment