阿萬托科夫皇宮酒店 - 阿範特拉斯港

Excellent service, food, entertainment during day and strong drinks.

GIFT SHOP INSIDE HOTEL STOLE OUR CREDIT CARD NUMBER AND COMMITTED FRAUD. HOTEL WILL NOT ACCEPT RESPONSIBILITY. TOLD US WE NEEDED TO CONTACT THE GIFT SHOP MANAGEMENT

I dont usually stay in all inclusive hotels, and the Hard Rock hotel convinced my of why this is a terrible idea. The food is horrible, the alcohol used in the drinks is low class, the cups are plastic and dirty. I stayed in a platinum suite, which cost over 1,000 for that price, please go stay in a nicer hotel in the mayakoba area, so that you can have a real beach, great service, and great food.

I am not sure why there are so many 5 star reviews. Let me begin by saying that I have never written and bad review on hotels.com and that my perspective is from someone who is used to staying in nice hotels for vacations (rosewood, four seasons, etc), and good hotels for business (typically marriott). If you are looking for a true mexican beach experience do not stay here. The beach is non-existent (it is a little man made lagoon). The food is borderline un-edible, and unless you specifically ask for a name brand alcohol, the drinks are terrible. I was staying in the platinum suite, which is probably the nicest room they have, but for the price, it was a complete disappointment. I actually left my friends at the Hard Rock after a few days to go stay at the Rosewood Mayakoba, where the service, food, ambiance, and beach are world class. If you are used to all-inclusive type hotels, then I would probably recommend you find one in Cancun, as this hotel is def not worth what you pay for it. Yes, this hotel is loud. Me and my friends were very loud. But, you should expect this from the Hard Rock hotel. The only positive thing I can comment on is that club Heaven in the hotel was a lot of fun.

Everything was great! Superb service, quality meals and drinks, property is very well kept, beautiful views and beach. All rooms have a mini bar with 4 or 5 whole bottles of liquor (yay), plus a jacuzzi next to the beds (which are super comfortable). If you are not travelling with kids, I definitely recommend you stay at the Heaven (adults only) section. We went to the Hacienda (kid friendly) to see a show, and is definitely quieter at the Heaven side haha. We also bumped into several celebrities, as there was a Cosmopolitan event going on that weekend, which we were allowed access to since we were guests at the Resort.