Always love the Serena, especially for the pool + beachfront and excellent breakfast.…
The staff were courteous, very solicitous, and helpful at every turn. Perched on the…
此住宿聲明其有遵循Intertek Cristal (國際第 3 方專業機構)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
機場接送的收費為每位 USD120 (單程)
4 至 12 歲兒童的機場接駁車服務收費為 USD 60
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 48 小時 日。
此住宿確認有遵循Intertek Cristal (國際第 3 方專業機構)清潔及消毒指引。
There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.
Raz, 1 晚浪漫之旅, 2019年12月30日
Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style
2 晚浪漫之旅, 2019年12月11日
It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did
2 晚旅遊, 2019年08月20日
Place is ok stay overnight but nothing special. Location is nice.
The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh
lionel, 2 晚家庭旅遊, 2019年08月02日
What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!
Jill, 3 晚浪漫之旅, 2019年07月09日
The property and staff were very good BUT the mattresses and pillows were not.....it’s too bad because everything else was good especially the food. Maybe they will get enough negative reviews about their mattresses to do something
2 晚家庭旅遊, 2019年05月22日
I had a great time and was extremely well looked after, Duncan the GM offered an upgrade which was very welcome. Leon and Loce at the Front Desk were also eye helpful assisting me with scanning and copying of documents. Philbert in the restaurant was most attentive along with all of his colleagues - all in all a great stay and well worth it.
Jack, 3 晚商務旅遊, 2019年05月07日
It was really amazing experience. Friendly environment and an excellent location by the beach on lake Kivu. Very clean with many amenities, including fast internet.
Charles, 1晚好友同遊, 2019年04月21日
The hotel was real nice, clean, room spacious and we had an excellent seaside view. The room was clean and serviced well. The bed was really soft so be warned for those with back issues. The checkin was excellent. Service at restaurant was really slow.
Arista, 1 晚浪漫之旅, 2019年04月19日