Filthy! Just a step above a roach motel. They say they are using “enhanced” cleanliness…
Staff was very nice!
此住宿聲明其有遵循Count on Us (溫德姆)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
可提供摺床，但需額外支付每晚 USD 15.0
可攜帶寵物但需額外收費 每隻寵物每晚 USD 25服務類動物豁免收費
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
此住宿確認已遵循Count on Us (溫德姆)指引採取清潔及消毒措施。
按金：USD100 / 每次住宿
This stay was really disappointing. The hotel and hotel room itself was not bad persay as for cleanliness, there was stuff that was missing or not working. None of the USB ports next to the bed weren't operating and there was no blowdryer and remote control was not working. The pool was nice when there wasnt 20+ people already in it, so needless to say we never got to swim. One last frustrating, there weren't enough parking spots to accommodate all the guuests, and when we went to the front desk , there solution was fornus to park in the clinic parking lot next door. That would have been fine except for the fact that if your vehicle is parked there during certain hours it has a chance of being towed. So like I said, pretty hotel just not the best Comfort.
Saul, 2晚好友同遊, 2021年06月05日
Hotel customer service was amazing!! The rooms were roomy, we enjoyed the pool and jacuzzi! We’d definitely go back to this hotel again!
2 晚家庭旅遊, 2021年05月28日
Water damage in the bathroom. Water in the hallways and elevator from people coming from the pool.
Amber, 1 晚家庭旅遊, 2021年05月28日
Great place to stay for business trip.
Richard, 1 晚商務旅遊, 2021年05月24日
The employees were great but always making excuses why the building and rules are terrible. We had a difficult time getting towels. For advertising being a suite, we didn’t have any dishes, paper towels or kitchen towels. We have stayed in suites during covid but still had these items. The air conditioner was on or off which made the room either cold or hot. Both beds were hard as rocks. My daughter’ family was told their room would sleep 6-8 people. They have 4 small children. They only had two queen size beds but there was not a fold out couch/bed. They were told it would cost $15 for a cot and $15 for bedding! The handicap room we got (I don’t know why...we are not handicapped) was awful. The shower was a flat floor, so the whole bathroom got wet when we took a shower and so the whole floor was wet and slippery. We came to Lubbock for a special occasion which would not be conclude until noon. Would be nice to get a late check out but after different discussions we could only get a 12:30 check out time. Wyndham may want to re-think putting their name with Hawthorne
Linda, 1 晚家庭旅遊, 2021年05月20日
We always enjoy our stay every time we go to Lubbock. The food is good and the pool is awesome
Latoya, 2 晚家庭旅遊, 2021年05月18日
Spa was amazing. Pool was perfect temp. All staff was professional and polite. I will stay again. Love it.
Amelia, 2 晚家庭旅遊, 2021年05月02日
2 晚旅遊, 2021年04月28日
The pool was kinda gross which was a bummer because that was our main
Tristan, 1晚好友同遊, 2021年04月24日
The toilet was filthy on arrival. Front desk promised to clean. They failed to do so, even after promising to do this five times. Instead, they offered free ice cream? Hallway was full of tobacco smoke, which seeped into our room. And this was a non/smoking hotel? Front desk never did anything. Very poor service and poor sanitation.
Carolyn, 1 晚家庭旅遊, 2021年04月22日