酒店位置很偏僻,关键旁边就是陵园/墓地,而这一事实在Hotels.com上并没有披露。我们在抵达时发现,进入酒店首先需要经过这个陵园/墓地。房间里面非常阴冷,我们的第一反应就是应该尽快离开。随后我们联系司机接我们第一时间离开了酒店。强烈不建议选择这家酒店。
此外,说一下Hotels.com,虽然我们在第一时间联系了Hotels.com的客服,并向客服人员反馈了以上事实,要求Hotels.com免费取消房间。我们按照客服人员的要求提供了相关照片。但遗憾的是Hotels.com并没有跟进处理退款,而是非常不负责任且简单粗暴的回答“根据协议无法免费取消”。
The hotel is located in a remote area, with a cemetery/burial ground nearby, which is not disclosed on Hotels.com. We found upon arrival that entering the hotel first requires passing through this cemetery/cemetery. The room was very chilly, and our first reaction was to leave as soon as possible. Then we contacted the driver to pick us up and left the hotel as soon as possible. I strongly do not recommend choosing this hotel.
In addition, let's talk about Hotels.com. Although we contacted their customer service immediately and reported the above facts to them, we requested that they cancel the room for free. We provided relevant photos as requested by the customer service personnel. Unfortunately, Hotels.com did not follow up on the refund process and instead responded very irresponsibly and simply, 'According to the agreement, it cannot be cancelled for free'.
WENLONG
WENLONG (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 8 月 8 日
ZHENGMAO
ZHENGMAO (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2023 年 10 月 24 日
飯店人員很有耐心,房間很乾淨、食材很新鮮,環境清幽!
ko shiun
ko shiun (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 28 日
A perfect place for a girls trip.
The stay was incredible! My friends and I had the most amazing girls getaway here. The service was incredible, and I think that the quality was great for the cost. The weather was nice when we were there, but a bit windy on the second day. The quality of the food was great as well. I have no complaints and would love to stay here again someday!