When you first walk into the hotel it looks very nice and the doorman provided great service but it ends there. The front desk staff seemed annoyed that they had to look up from thier phones to check us in. Then the room they gave us was not the one pictured. There are two free bottles of water on the desk and the mininar is paid for. We had our own bottles of water with us and placed them in the door of the fridge.They tried to charged us for.our waters because they were the same brand. We did not even drink the free ones. We left on a tour and when we returned they claim the maid discovered the water while we were gone when she cleaned the room. Except they left two sheets of toilet paper on the roll and a dead roach in the bathroom. I asked them to remove the roach and more toilet paper. would pay for the water but did not take it.We went outside for a minutes and when we got back to our room they had emptied the fride and turned it off but left the roach. I contacted hotels.com and they contacted the property.