The property is in a great location and the place was very clean, but we had very bad customer experience. The staff was rude. We faced two major issues - the shower stops after every 10 seconds and when we asked about this we were told it was a water saving feature that was supposed to turn off after every minute. The second issue was everytime you shower the water from the shower drains into the living room as there is no elevation difference between the shower and rest of bathroom and the bathroom and the main room.
First of all this place has no person on site, it took me 20 mins to figure out how to reach out to property staff on phone and when I explained them the issue. This is the exact response I got - "If you want room service please book a 4 star hotel, this is not the place for folks who expect service for any issues"
I think the management should clearly know how to speak to the customers at the least. Other than this, no other complaints.
Siva Pavan (2 晚行程)
It was very easy to check in and everything was very clean and convenient to use. They also had storage for bags. Walking distance to shops and restaurants. There is also a free bus close by which was nice too.
yvonne (1 晚家庭旅程)
Wegen Problemen beim self-check-in riefen wir die angegebene hotline Nummer an. Dort wurde uns sofort unkompliiziert geholfen.
Die Einrichtung war sehr praktisch, einfach und hochwertig.
Silke (1 晚行程)
Great location and very clean
John (1 晚浪漫旅程)
마테호른 뷰가 있는 객실에 묵을 수 있어서 너무 행복했습니다. 객실은 깔끔하고 테라스가 있어서 테라스에서 식사를 하는 것만으로도 피크닉을 즐기는 기분이었습니다. 사전에 숙소에 대해 문의한 메일에도 친절하게 답변해 주었고, 사전 발송된 메일을 통해 온라인으로 체크인/체크아웃을 할 수 있어서 시간을 절약했습니다. 다만 5층 객실이었는데 엘레베이터가 4층까지 운행하는 게 조금 불편했고, 냉장고가 없으니 참고하세요! 샤워할 때 자동으로 물이 꺼지는 것고 불편하실 수 있습니다. 하지만 합리적인 가격에 좋은 뷰를 즐길 수 있었고, 체크아웃 이후에도 짐을 맡길 수 있어 좋았습니다!