Love the area this hotel is located in. Pool is beautiful. Rooms are very spacious and shower is good. Views from hotel are beautiful. This hotel has a lot of potential, but I can see why it's not perfectly rated.
Service is mediocre at best. When we checked in we got almost no information (about the area, wifi, location or time of restaurant, location or time or pool, spa, etc). I felt like I was dragging out answers from the person who helped me. They also ONLY recommend their restaurant when there is a Michelin starred restaurant in town and several lovely options steps away from their hotel. Even when I wanted to buy a large water they said I should go to their bar instead of going to the mart down the street. There are no fridges as food offsite is not permitted.
I also found several ants in my bedroom although this is likely just Tuscany not to do with the hotel. There are small things this hotel could do to make it 10/10 and more luxurious for guests. Include more information for guests who speak all languages in the information. Improve customer service. Add robes or slippers for guests (you do have a spa anyways). Consider small gifts or small things that can make your guests feel special and that your hotel and spa are worth coming back to. You've got all the right big pieces to make this a perfect stay for anyone.